Traffic Specialist

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

• Managing and optimising Vodacom’s voice traffic routing to global carriers.
• Ensure high-quality service delivery and cost-effective routing.
• Ensure compliance with International Telecommunications Standards.
• Mitigate Fraud and arbitrage risks.
• Collaborate with global carriers.
• Managing dial codes, pricing and destinations.
• Implement strategies to enhance revenue performance and profitability.
• Management of strategic deals.
• Provide administrative support.

Your responsibilities will include:

Traffic Management and Optimization

• Monitor and analyse international voice traffic to ensure efficient routing and high-quality service.
• Implement strategies to optimize call routing, balancing cost and quality considerations.
• Identify and resolve issues affecting voice traffic.

Carrier Relations and Negotiations

•  Maintain relationships with international voice carriers.
• Manage updates and communication with partners regarding system changes, rate cards, dispute and settlement processes.

Fraud and Arbitrage Management

• Monitor fraud detection to identify and prevent fraudulent activities.
• Collaborate with FRSS, Revenue Assurance, local voice interconnect and local fraud management teams to proactively prevent subscriber vulnerabilities and any fraud types.
• Keep abreast on emerging fraud trends and develop proactive measures to combat them.
• Block numbers detected for any type of fraud e.g IRSF and Wangiri.

Deal Management

• Oversee the negotiation, execution, and management of international voice traffic deals.
• Ensure that all deals align with company objectives and comply with regulatory requirements.
• Maintain accurate records of all deals and monitor and track volume, revenue and cost performance. Apply corrective measures when deals are not on track.

Service Management

• Ensure the delivery of high-quality voice services, acceptable levels of capacity and availability to meet customer expectations.
• Coordinate with technical, internal and external support teams to resolve service issues promptly.
• Implement service improvement initiatives based on customer performance metrics.

Margin Management

•  Ensure competitive but profitable wholesale pricing.
• Implement strategies to improve profit margins, such as optimizing routing and negotiating better rates.
• Monitor financial performance and adjust as needed to achieve financial targets.

Dial Code Management

• Maintain and update dial code databases to ensure accurate routing of international calls as published by various forums: GSMA, ITU, and Carrier Rate Sheets.
• Ensure compliance with International dialling standards and country specific regulations.
• Collaborate with technical and billing teams to implement dial code changes and updates. 

Pricing and Rate Sheet Management

• Managing and timeous and accurate uploading of rate sheets from the Carriers.
• Compiling and timeous issuing of pricing sheets to the Carriers/Customers.
• Maintain the accuracy and completeness of the rate sheets (manual and system).
• Managing pricing and rate disputes.
• Negotiate termination rates to achieve competitive pricing.
• Select carriers based on performance, reliability and cost-effectiveness.

Destination Management

• Manage international call destinations to ensure optimal routing and quality.
• Analyse destination performance and implement improvements where necessary.
• Collaborate with carriers to manage destination-specific issues and opportunities

Quality Assurance

• Monitor key quality (QoS) performance indicators such as availability, call success rate, Mos Scores (media quality) based on the voice product types, SLA’s e.t.c.
• Collaborate with internal and external key stakeholders to address and resolve quality queries efficiently.
• Implement quality improvement initiatives to enhance customer satisfaction

Regulatory Compliance

• Ensure all international calling operations comply with the relevant telecommunications regulation and standards.
• Keep abreast about regulation changes and policies and adjust operations accordingly.

Reporting and Analytics

• Prepare regular reports on voice traffic performance, costs and revenue.
• Analyse traffic data to identify trends, anomalies and opportunities for improvement.
• Provide insights and recommendations to senior management.

The ideal candidate for this role will have:

• Matric Certificate essential. 
• Relevant financial/ technical tertiary qualification or related field is essential.
• At least 3-5 years exposure to carrier services (technical or commercial).
• Proven track record in contract negotiation and traffic management.
• Strong understanding of telecommunications regulations and industry standards.

Core competencies, knowledge, and experience:

• 2 years experience in International Calling traffic management or a similar role (routing, analysis, reporting and monitoring).
• Knowledge of basic network elements and routing principles.
• Ability to interpret agreements and execute strategies.
• Understanding of the South African electronic communications regulatory framework, and strong understanding of International industry regulatory requirements and standards such as defined by the ITU-T, GSMA.
• Strong Commercial acumen & ICT awareness.
• VoiP technology.
• SIP Protocols.
• Mobile bearer technologies as defined by 3GPP/IETF/GSMA.
• High standard of written, verbal communication, and presentation skills.
• Ability to project influence with diverse stakeholders.
• Strong interpersonal skills with the ability to form, and manage stakeholder (colleagues, customers, and industry) relationships at all levels both internally and externally.
• Ability to comprehend, analyse, and interpret complex data sets.
• Applying expertise in technology and ICT awareness.
• Proficiency in using traffic monitoring and analysis tools.
• Proficiency in pricing strategies and rate sheet management.
• Strong problem-solving abilities

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 04 September 2026. 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.