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Senior Specialist: Fibre To The Home and Business

Posting Country:  ZA
Date Posted:  6 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

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When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

 

  • End-to-end account management of key business partners within the FTTX Sales Channels
  • The key point of contact, liaising between Vodacom SA and the relevant Sales Channels nationally and regionally based.
  • Utilise various Sales channels to re-sell the FTTH packages to the end consumer.
  • Develop and maintain mutually beneficial stakeholder relationships, with a particular focus on customer acquisition, customer retention and base growth.
  • Track revenue on existing business/ customer base and provide input into revenue growth processes; upholding the improvement of customer satisfaction levels with a view to the same.
  • Ensure that there is continuous engagement with Sales Channels, to ensure that Vodacom’s FTTX sales targets are achieved.
  • Create and fulfill the regional FTTH marketing strategy in the regions, by utilizing the regional GTM teams

Your responsibilities will include

 

Revenue Growth, Sales Planning and Execution

  • Develop strategies and implement sales plans for respective channels aligned to the business strategy.
  • Develop and implement plans to increase net sales revenue across FTTX Sales Channels.
  • Focussed sales execution strategies and implementation plans at cohort level.
  • Forecasting of performance to achieve targets based on actuals.
  • Retention, base management and growth of revenue targets by increasing FTTX sales via the relevant sales channels.
  • Provide insights and analysis of consumer behaviour/ adoption/ experience that enables product development and targeted solution selling.


Channel Partner Management

  • Identify and propose new channel partners
  • Manage and support existing channel partners;
  • Oversight on channel partner operations to ensure business models are profitable and in accordance with Vodacom standards and Governance;
  • Assist with product knowledge and developing business acumen of Channel Partner;


Reporting and Feedback

  • Monitor and track performance against the set targets for the relevant FTTX Sales Channels.
  • Accurate reporting and feedback of performance against targets.
  • Deliver sales presentations and proposals to senior leadership


Stakeholder and Relationship Management and Customer Service

  • Build strong relationships through proactive interaction with customers at all levels.
  • Create a great customer experience with all customer interactions;
  • Plans and develops relationships with Sales Channels nationally and supports the relevant FTTX Sales Channel and on boarding teams, in order to enable the relevant FTTX Sales Channels.
  • Foster a close working relationship with the Fibre Value chain i.e. Delivery, Product, Process and systems and Call centres.
  • Managing suppliers for ongoing maintenance as well as customer experience for Fibre

The ideal candidate for this role will have:

 

National Senior Certificate(Matric) 
Relevant 3 year Degree or National Diploma in Business Management or Marketing or related (essential) and 
A minimum of 5 to 8 years of relevant experience essential in: 

  • Carrier Wholesale or Enterprise networks focussed on Fixed Networks or Broadband essential 
  • Consumer sales experience essential 
  • Retail experience 
  • Sales account management essential 
  • ICT Sales experience essential 
  • FTTX portfolio (advantageous) 


Knowledge and Skills:

  • Strong knowledge of the ICT and Telecommunications competitor landscape, more especially in the FTTX portfolio
  • Tariffs, Pricing and Propositions
  • Negotiations skills,
  • Sales skills
  • Analysis skills
  • Insight development skills
  • Business and financial acumen
  • Presentation skills
  • Forecasting and planning skills
  • Relationship and stakeholder management skills

We make an impact by offering:

  • Enticing incentive programs and competitive benefit packages
  • Retirement funds, risk benefits, and medical aid benefits
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 


Closing date for Applications: 20 May 2024.

 

The base location for this role is Vodacom Midrand Campus.


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
 

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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