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Executive Head: Consumer Business Unit Eastern Region

Posting Country:  ZA
Date Posted:  14 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 
 

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

 

•    Grow postpaid and prepaid markets in the region in both formal and informal markets, excluding those areas managed by emerging markets division.
•    Improve market share in all regional districts.
•    Grow indirect sales and revenue in the Dealers, Franchise, National Chains and Prepaid Wholesales Channel by effectively networking with Channel owners, Regional teams and partners.
•    Increase distribution in the region but also rationalise and constantly evaluate current distribution.
•    Focus and target areas to improve customer experience. 
•    Grow data revenue through smartphones, internet data starter packs and the newly launched smart red plans. 
•    Implement marketing plans across channels to drive key growth areas. 
•    Develop and implement a people plan for all staff both direct and indirect reports.

Your responsibilities will include:

 

•    Constant focus on staff development to improve customer experience and channel management. 
•    Ensure sales expansion of the CPP across channels in the region.
•    Create and implement incentive models that will drive achievement of targets across channels.
•    Provide clear direction to business partners to improve internal and external customer experience.
•    Develop regional team to assist them to achieve their targets.
•    Ensure that the regional teams maintain high levels of product knowledge.
•    Resolve escalated customer queries from channel areas.
•    Ensure regional alignment to Head Office, franchise, dealer, national chains and marketing teams.
•    Manage prepaid wholesalers.
•    Manage and lead the team (people management).
•    Engage business partners on an on-going basis using structured methodology.
•    Create and maintain key account engagement with dealers, franchisees and wholesale partners.
•    Ensure on-going implementation of regional operating model
•    Manage OPEX spend for the division
 

The ideal candidate for this role will have:

 

  • Matric is essential. 
  • 3-year business / sales degree or equivalent qualification essential and
  • Post graduate qualification is advantageous.
  • A minimum 8-10 years’ experience of which:
    • 4-5 years sales / marketing experience is essential.   . 
    • A minimum of 5 years leadership/people management experience is essential.
    • 4-5 years retail / channel management exposure is advantageous.    
    • Experience in the Telecommunications Industry is advantageous


Job Knowledge:

  • Knowledge and understanding of mobile, IT and Retail industry in SA 
  • Business planning
  • Specialist knowledge of managing sales/marketing plans and targets  
  • In-depth knowledge of Telco products and services  
  • Operations management of cross functional teams
  • Management by projects  


Job Related Skills:

  • Strong customer focus
  • Strong interpersonal 
  • Problem solving skills
  • Excellent written and verbal communication skills
  • Strong business and financial acumen
  • Analytical 
  • People leadership and stakeholder management skills 
  • Good negotiation skills
  • Time management skills

Attributes:

  • Ability to work under pressure
  • Action Orientated
  • Emotionally mature
  • High Resilience
  • Assertive
  • Persuasive
  • Confidence

 


Closing date for Applications: 18 April 2025. 


The base location for this role is Vodacom East London. 


The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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