Specialist Engineer - OSS
Location: Warwick/Midlands + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
As part of the OSS Operations Team you will ensure the availability of the OSS services, including reactive and proactive activities. You will be responsible for supporting world class OSS Solutions for network rollout, performance, optimization and analytics. You will act as the Subject Matter Expert in Networks OSS Cluster – Network Support, Readiness & Fulfilment, Mobile Commerce / Media / Analytics. Or your responsibilities will be to support and administer the IP & Data Network Management Systems; which in most cases includes the server hardware, operating system and the applications. Onsite Customer facing may also be required.
You will:
- Improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
- Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
- Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards.
- Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards.
Who you are
You will have:
- Experience with supporting (from 2nd line to 3rd line level) OSS applications.
- Experience working with developers/vendors implementing fixes or improvements to OSS.
- Experience of delivering against performance targets
- Ability to explain complex issues in simple, customer-centric language
- Valid / full UK driving license
- Eligibility for BPSS / SC clearance
Desirable:
- History of delivery in Telecoms
- Exposure to ITIL methodologies
Technical/professional qualifications:
- Specific knowledge or qualification of the following Microsoft Products (Active Directory, Remote Desktop, Windows Server, Windows 10, System Center)
- Linux System Administration (Red Hat, CentOS, SUSE, Debian or similar)
- Hardware Support
- Monitoring Systems (SNMP, Traps)
- TCP/IP and physical networking understanding (Switches, Routers, Firewalls)
- Security Standards familiarity (ISO/IEC 27001)
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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