Fixed Product Delivery Technician

What you’ll do

The scope of your role is to perform Converged Telephony and Internet Services activation in direct contact with Business Customers and / or field technicians.

Key accountabilities and decision ownership 
•    Evaluate customer infrastructure and confirm that the correct solution is offered to the Business Customers.
•    Perform all required actions in order to activate Converged Products and Services to customer premises, doing also all Vodafone internal coordination activities that follow the delivery of the means.
•    Run health checks and on boarding calls to make sure customer enjoys the full range of product capabilities, as per Vodafone standards
•    Troubleshoot and resolve customer technical issues which arise during activation and until handover to the support team
•    Organize field technician visits to customer premises in order to perform site survey, install the CPE, do line measurements whenever the relevant need arises.
•    Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators.
 
 

Who you are

•    Good general and technical education with qualifications in telecommunications, electronics and computing. TEI or University degree 
•    At least 3 years experience in administration of technology services (Fixed telephony - PBX administration) 
•    Experience in Project Management 
•    Very good organizational, analytical and interpersonal skills
•    Very good interpersonal skills.
•    Logical approach to problem solving and self-motivation
•    Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills)
•    Excellent communication skills.
•    Strong customer orientation attitude.
•    Detail oriented with the ability to multi-task
•    Ability to work under pressure with strict time deadlines
•    Ability to work as a team member and interact with other departments
•    Take initiative, being alerted, have a sense of urgency.
    Thorough knowledge, end to end, of fixed voice telecommunication network operation
•    Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
•    A good command of written and spoken English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

•   Competitive pay, bonus & remuneration package 
•   Private Health & Medical Insurance  
•   Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad 
•   Remote work equipment to help you create a comfortable, ergonomic workspace at home  
•   Unlimited access to learning resources and trainings 
•   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
•   Spirit of Vodafone Day: one day each quarter dedicated to your personal development 
•   Extra days off: Vodafone Day, Family Day, Volunteering Day  
•   Needless to say, we cater for your communication wherever you are  
•  Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan
 

Together we can