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Senior Provisioning Support Engineer

Aggregate function:  Technology
Business Area:  VT IT Ops,Infrastr.&Techn.VOIS
Posting Country:  Greece
Date Posted:  6 Nov 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Provide efficient, stable, and reliable IT services in the provisioning domain. 

 

More specifically you will: 

  • Operate, administer, and maintain assigned systems or services in terms of Maintenance & administration, Incident management, Problem management, Change & Release management, all with necessary strong Vendor management 
  • Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity 
  • Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment 
  • Perform fault detection, analysis, isolation, rectification, and verification activities accompanied by a close cooperation with vendor and other operational teams to supply the defined quality of assigned systems in terms of an adequate Incident repair times and system/service availability 

Who you are

  • Bachelor's degree in Computer Science or Engineering or other related field 
  • At least 5 years of experience in provisioning domain 
  • Strong experience in Unix and Windows Server OS and Oracle/MySQL/MS-SQL DB environments   
  • Strong experience and knowledge of fix services technology (xDSL/ATM/Telephony/TV etc.), protocols, infrastructure, applications, services and integrations  
  • Strong communication skills & strong ability to influence, mentor, and collaborate with agile development teams 
  • Excellent analytical, incident & problem-management skills 
  • Self – motivated with strong time-management skills and the ability to juggle multiple balls 
  • Knowledge of APIs (SOAP, REST etc.)    
  • Strong knowledge of IT operations systems and procedures 
  • Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences 
  • Experience in Telco industry will be an asset  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

•   Competitive pay, bonus & remuneration package 
•   Private Health & Medical Insurance  
•   Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad 
•   Remote work equipment to help you create a comfortable, ergonomic workspace at home  
•   Unlimited access to learning resources and trainings 
•   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
•   Spirit of Vodafone Day: one day each quarter dedicated to your personal development 
•   Extra days off: Vodafone Day, Family Day, Volunteering Day  
•   Needless to say, we cater for your communication wherever you are 
•  Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
•  Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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