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Voice IMS Senior Engineer

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  Greece
Date Posted:  5 Nov 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

As a Voice IMS Sr. Engineer you will ensure the stability and uninterrupted operation of Voice Core network systems, applications, and services. It aims to maintain and improve service levels for customers at minimal cost, contributing to company profitability and growth through innovative thinking and independent work.
You will participate in a standby scheme, providing 24x7 network and services support, and will work outside regular hours to perform various activities as described above.
In detailed your activities will include:
•    Delivering 2nd level technical support, preventive and corrective maintenance, and performance management for optimal Voice Core network operation
•    Configuring, upgrading, and expanding fixed and mobile telephony systems
•    Managing and implementing fixed and mobile voice-related projects
•    Troubleshooting technical problems in telephony systems and networks, and following up with vendors. Providing expert support for customer voice-related technical problems
•    Testing, verifying, and accepting new voice systems, functionalities, and services
 

Who you are

•    High problem-solving capability due to the complexity and variety of network-related issues
•    Ability to apply virtual team management principles, as part of the department’s workforce is geographically dispersed
•    Innovative thinking to drive the ongoing transformation of working processes and align with evolving business needs
•    Excellent analysis and investigation skills for complex technical issues/problems
•    Strong communication and interpersonal skills, with the ability to work in a team 
•    Engineering Degree, preferably in Telecoms
•    Very good command of English, with fluent verbal and written communication.
•    At least 5 years of experience in the operation and maintenance of mobile and IMS systems
•    Very good knowledge of communication protocols, including SIP, ISUP, H.248, DIAMETER, MAP, SCCP, TCAP, and CAMEL
•    Proven troubleshooting capabilities in telephony systems and networks
•    Experience in performance and fault management
•    Knowledge of IP protocols, nice to have
•    Knowledge of OS systems (Linux), nice to have

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

•   Competitive pay, bonus & remuneration package 
•   Private Health & Medical Insurance  
•   Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad 
•   Remote work equipment to help you create a comfortable, ergonomic workspace at home  
•   Unlimited access to learning resources and trainings 
•   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
•   Spirit of Vodafone Day: one day each quarter dedicated to your personal development 
•   Extra days off: Vodafone Day, Family Day, Volunteering Day  
•   Needless to say, we cater for your communication wherever you are 
•  Office amenities (subject to the office location): such as restaurant, gym and parking 
•  Special employee offers and discounts 

  #LI-Hybrid #Vodafonespirit #Togetherwecan 

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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