Deputy General Manager_Service Architect_Bangalore
_VOIS Intro
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS Centro Introduction
About _VOIS India:
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Technical Skills
- Must have demonstrable experience (min 5+ years) of designing and/or delivering complex service solutions in one or more the following areas:
- Multi-tower product opportunities
- Walk in Take Over and Transformation
- IT Managed Service and Outsourcing
- ITIL framework
- Global Service Models
- Consistent service designs across in-house and 3rd party products and services
- Must have working knowledge of solution designs which include:
- SDWAN & IP Networking
- Unified Comms
- LAN Technology (Ethernet, Wi-Fi)
- WAN Access Technologies (e.g. xDSL, Ethernet, , MPLS)
- Internet Access solutions
- Network Monitoring & Optimisation
- Security solutions
- Mobility and Mobile Data Services
- IT Managed Services
- 3+ years’ experience in dealing with large corporate customers in a pre-sales design or consultancy role
- One or more of the following industry leading certifications is desirable :
- ITIL Foundation v3 / 4
- TOGAF 9
- Agile, Lean. DevOps
Roles and Responsibility
- Providing Service Architecture consultancy and support for Customer bids
- Presales Service Architecture & Designs for complex customer solutions
- Product related Service Design Impact Assessment, where we are proposing non-standard and bespoke customer solutions
- Post Sales low level service designs
- Providing Service Architecture support to specific customers in life
- In addition, the role will support the standardisation of service designs and create reference architecture frameworks and a library of reusable previous design and third party solutions including Solution Architecture design consultation. The Service Architect will produce service designs for our most complex opportunities often consisting of multiple products. This will include reviewing the solution designs developed by Solution Architects and providing peer reviews to the various design teams involved in creating a customer solution design with the objective that solutions are designed, costed, and documented in line with customer requirements and where possible in line with Vodafone’s standard offering.
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The Service Architect will work closely with other members of the cross-functional Vodafone teams, including: the other Chapters, tribes and squads as well as assessing units & governance teams across the business. Ensuring that the solution and service model that is designed is fit for purpose and can be readily deployed and operated by Vodafone.
- High level Presales Service Architecture and post sales low level Service design for complex customer opportunities globally
- Impact Assessment on Products capability gaps for non-standard bid requests and subsequently producing relevant post sales service design
- Engagement of relevant technical skills and capabilities across Vodafone Business Platforms & Solutions (VBPS) based on complexity
- Creation of reference service architecture models for future opportunities
- Service requirements review and assessment against standard, optional and bespoke offerings
_VOIS Equal Opportunity Employer Commitment
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!