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Deputy Manager_IT Operations Manager & PowerBI_Bangalore

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  India
Date Posted:  20 Dec 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Job Description

Overview

 We are seeking a Resident IT Manager with foundational knowledge of Power BI to support our organization IT infrastructure and assist with basic data analytics tasks. This role is ideal for someone who is eager to learn and grow their skills in Power BI while managing day to day IT operations.

Responsibilities

Manage the organization IT systems, including hardware, software, networks, and security. Provide technical support and troubleshooting assistance to end-users for IT related issues. Assist with the deployment, configuration, and maintenance of IT systems and applications. Manage IT projects from conception to completion, including resource allocation, timeline management, and stakeholder communication. Collaborate with department heads and business leaders to understand IT needs and priorities and align IT initiatives with organizational goals. Monitor IT infrastructure performance and security, proactively identifying and addressing issues to minimize downtime and mitigate risks. Stay informed about emerging technologies, trends, and best practices in the IT industry, and evaluate their potential impact on the organization. Manage vendor relationships and contracts, ensuring the delivery of high quality products and services within budget. Provide technical support and troubleshooting assistance to end-users, resolving IT related issues promptly and effectively. Collaborate with IT team members to ensure data integrity, security, and backup procedures are in place. Develop basic Power BI reports and dashboards under the guidance of senior analysts or managers. Assist in gathering and documenting business requirements for Power BI projects. Conduct basic data analysis tasks, such as data cleaning, transformation, and visualization using Power BI. Stay updated on Power BI features, best practices, and industry trends through self-learning and training sessions. Assist in user training and adoption efforts to promote the use of Power BI within the organization. Communicate effectively with stakeholders to understand their needs and provide timely solutions.

What you’ll do

The Infrastructure Operations Specialist focuses upon administration of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements and provides support for the availability of Vodafone IT applications and Data Centre activities and database environments. The Infrastructure Operations Specialist has a good understanding of established concepts and procedures in internal network infrastructure, data availability and technical support for customers (internal and external) gained through extensive practical experience and works with colleagues to monitor hardware and software in datacentres, and execute event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Infrastructure Operations Manager. The Infrastructure Operations Specialist has a good understanding of established concepts and procedures in internal network infrastructure, data availability and technical support for customers (internal and external) gained through extensive practical experience and works with the colleagues to deliver monitoring of HWandSW in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Infrastructure Operations Manager.

Who you are

* Completes administrative activities through the identification of business requirements and IT database needs including coordination of security, maintenance and utilisation;

* Supports the team with activities related to optimisation, performing regular system reviews and pro-active performance and resilience improvements to provide best customer experience;

* Provides direction on improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;

* Monitors, reviews and resolves incidents/problems;

* Maintains solid relations with internal and external partners;

* Has a good understanding about IT/Network infrastructure across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas;

* Uses best practice knowledge to keep the consistency in infrastructure compliancy to Vodafone Group standards;

* Understands the theories and practices across the service performance spectrum, managing refresh and/or decommissioning programmes that improve service availability effectiveness;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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