Install Manager_Deputy Manager
_VOIS Intro
About _VOIS:
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
_VOIS Centre Intro
About _VOIS India:
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job Role
Key accountabilities and decision ownership:
• Receiving tasks set by the coordination team, quality and feasibility checking of complex and non-standard customer access installations.
• Full project management and design responsibility of all complex and non-standard customer access installations.
• To be the initial point escalation for all installation issues that directly impact Service Delivery ability to meet and exceed One.NZ customer's expectations and exception management issues.
• Full responsibility for configuring & commissioning of complex and customer access services on multiple delivery platforms to agreed standards before acceptance handover.
• Coordinate with the external contracting and internal install resources within Service Delivery ensuring customer service demands, commitments, expectations, installation builds and augments are completed to the best cost and meet or better the specified timeframes agreed to in the workflow management system.
• Manage the resource coordination, planning, organisation and utilisation of staff to meet or better team objectives for delivery of service. This will also include managing remote staff and contractors as and when needed.
• Direct ownership of all customer access costs, to ensure maximum returns on investment ensuring budgets are not exceeded.
• Ensure national installation standards for build quality, network records, configuration and labelling are observed at all times.
Core competencies, knowledge and experience:• Hands-on experience in Access layer on Optical Fibre/Transmission Networks.
• Sound knowledge of telecommunications network technologies and products & services.
• 5+ years Network Access layer delivery or support experience.
• Being reliable & taking ownership for end results, as well as the experience of impacting internal & external customers on the way.
• Hands-on experience on the following would be an added advantage: IP Routing, IPVPN, PE-CE local access, TDM/IP Voice.
• A strong focus on the customer’s needs.
• Strong communication and facilitation skills.
Must have technical / professional qualifications:
• Strong Access Layer knowledge
• Recent working knowledge of IT & Telecommunications terminology, access methodologies and current network topography.
• Project management / delivery skills.
• Hands-on experience on IPVPN / Transmission technologies
• Industry related professional qualification will be an added advantage.
_VOIS Equal Opportunity Employer Commitment
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024.. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!