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Reporting Consultant- Deputy Manager

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  India
Date Posted:  23 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Reporting consultant play a crucial role in organizations by designing, developing, and maintain reporting systems.

Key accountabilities (Role Description)

  • Create weekly / monthly reports measuring various SLAs and KPIs for tracking health of programs). Prepare reports by collecting, analyzing, and summarizing information and trends.

  • Must have experience extracting data from the ITSM tool i.e. SNOW.

  • Must have experience in exporting data from SNOW and other related tools and creating customized reports.

  • Respond to ad hoc inquiries from internal and external stakeholders and help with extracting data to create reports in PPT, Excel and other related templates.

  • Design, maintain and enhance various types of dashboards.

  • Creating Managed Services metrics / reports / dashboards using Advanced Excel / Power BI / Tableau

  • Complete all internal and client-driven reporting/ analytic requests

  • Provide trends in data that could help improve business procedures and practices. Provide feedback on technology enhancements that could improve analytic tracking. Ensure that all data is operationally accurate and appropriate for client distribution.

  • Interpret data, analyze results using statistical techniques, and provide ongoing reports

  • Engage with stakeholders to increase data-driven decision-making.

  • Create informative & actionable reports which highlight relevant business process inefficiencies and opportunities for improvement.

  • Generating Report using Power BI OR Tableau.

  • Good experience on creating Power BI Dashboards

Essential:

  • Collaborating with Stakeholders to understand reporting needs and defining requirements for data Analysis and Visualization

  • Knowledge of all ITIL disciplines

  • Minimum 4 years of hands-on experience High level leadership reports deliverable

  • Good understanding of Designing and implementing data models to ensure accurate and efficient retrieval of information for reporting purpose.

  • Good ITIL process.

  • Good International Customer handling skills

  • Good Interpersonal skills

  • Good organizational skills

Desired

  • Project management skills

  • Customer Service Skills

  • Good written and verbal communication skills English

  • Intra/Inter personnel skills

  • Critical thinking towards Problem Solving

  • Methodical and Logical

  • Self-motivated & Self-driven

  • Strategic relationship management with the customer and Vodafone account team Good team player

  • Work in a team that is spread across various locations

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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