2nd Line Operations Engineer - CENT
Join Us
Join Our Team as a 2nd Line Operations Specialist - CENT! 🚀
Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Operations Specialist - CENT to join our dynamic team. As a 2nd Line Operations Specialist, you'll play a crucial role in supporting and collaborating with software developers to provide and improve BSS services for DE customers.
What you’ll do
Assist in monitoring and maintaining production systems and applications to ensure availability and performance.
Provide first-level investigation and resolution for incidents, alerts, and service requests within defined SLAs.
Support daily health-checks and proactively identify potential issues.
Execute standard operational tasks such as software updates, patches, and configuration changes.
Collaborate with Engineers to troubleshoot application issues on Linux servers and escalate as needed.
Work with ticketing systems (e.g., Global Remedy, TTWOS) to track and resolve incidents and service requests.
Maintain detailed documentation of processes, system configurations, and resolutions.
Assist in identifying automation opportunities and contribute to the development of scripts under Engineer guidance.
Support problem investigations, root cause analysis, and implementation of workarounds.
Participate in on-call support (where applicable) for critical systems under supervision.
Provide input on process improvements and service optimizations.
Who you are
Basic understanding of ITIL and Agile methodology.
Hands-on experience with Linux systems for troubleshooting and operations.
Familiarity with SQL for querying databases.
Basic knowledge of scripting/programming (e.g., Bash, Python, or Java).
Exposure to CI/CD pipelines, version control (Git), and workload schedulers (e.g., Control-M).
Basic understanding of cloud technologies (AWS, Azure, OCI, or GCP).
Strong analytical and problem-solving skills.
Ability to work effectively in a multinational environment.
Good communication skills in English (both written and spoken).
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Why Join Us?
Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
Career Growth: Opportunities for professional development and career advancement.
Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.
If you're ready to take on new challenges and make a significant impact, apply now and be part of our exciting journey!
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.