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2nd Line Operations Engineer

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  30 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

To provide and operate Vodafone’s latest array of Consumer Services solutions. Ensure high availability and optimal performance of all aspects of customer’s services. 

With these activities you will have a great impact on our business:

•    To deliver technical support for network applications and systems (2nd Line support)
•    To provide input for planning, assessment, implementation, rollout and preparation of change requests. 
•    To execute or manage incident, problem and service requests including implementation of workarounds and changes including timely availability of major incident reports for any priority 1 incident and actively driving the implementation of appropriate counter measures.
•    To work with external vendors to define requirements, solve technical issues and provide professional services.
•    Working to define new service level agreements and key performance indicators.
•    To assist in the building of knowledge and skills throughout the team and to work to continuously improve service to customers.
•    Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.

With these skills you are a great candidate:

•    Technical experience in the following technologies: IMS Core Architecture, IP networking, switching and routing, protocols: SIP, MSRP, DIAMETER, SS7.
•    Experience in troubleshooting and configuration of end points and telephony features.
•    Linux/Redhat – ability to perform basic maintenance on linux/redhat servers.
•    Knowledge in software lifecycle management and best practices involved
•    Basic programming skills, ability to understand/modify existing scripts (Java, Oracle Pl/SQL, SQL, Bash, etc.).

Sounds like the perfect job? We’ve got even more to offer:

  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
  • Special Paternal Program - 4 months of paid paternity leave

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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