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2nd Line Operations Specialist - CENT

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as a 2nd Line Operations Specialist - CENT!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Operations Specialist - CENT to join our dynamic team. As a 2nd Line Operations Specialist, you'll play a crucial role in supporting and collaborating with software developers to provide and improve BSS services for DE customers.

What You'll Do:

  • Assist in monitoring and maintaining production systems and applications to ensure availability and performance.
  • Provide first-level investigation and resolution for incidents, alerts, and service requests within defined SLAs.
  • Support daily health-checks and proactively identify potential issues.
  • Execute standard operational tasks such as software updates, patches, and configuration changes.
  • Collaborate with Engineers to troubleshoot application issues on Linux servers and escalate as needed.
  • Work with ticketing systems (e.g., Global Remedy, TTWOS) to track and resolve incidents and service requests.
  • Maintain detailed documentation of processes, system configurations, and resolutions.
  • Assist in identifying automation opportunities and contribute to the development of scripts under Engineer guidance.
  • Support problem investigations, root cause analysis, and implementation of workarounds.
  • Participate in on-call support (where applicable) for critical systems under supervision.
  • Provide input on process improvements and service optimizations.

What We're Looking For:

  • Basic understanding of ITIL and Agile methodology.
  • Hands-on experience with Linux systems for troubleshooting and operations.
  • Familiarity with SQL for querying databases.
  • Basic knowledge of scripting/programming (e.g., Bash, Python, or Java).
  • Exposure to CI/CD pipelines, version control (Git), and workload schedulers (e.g., Control-M).
  • Basic understanding of cloud technologies (AWS, Azure, OCI, or GCP).
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a multinational environment.
  • Good communication skills in English (both written and spoken).

Why Join Us?

 Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.

  •  Career Growth: Opportunities for professional development and career advancement.
  •  Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take on new challenges and make a significant impact, apply now and be part of our exciting journey!

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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