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2nd Line Operations Specialist - PEGA

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Operations Specialist – PEGA to join our dynamic team. As a 2nd Line Operations Specialist, you'll play a crucial role in supporting and collaborating with software developers to provide and improve PEGA Applications in Vodafone's portfolio for DE business customers.

What You'll Do:

  • Support production migration phases by assisting in planning and implementation.
  • Perform basic troubleshooting for application and system issues.
  • Assist in executing incidents, problems, and service requests, including applying workarounds.
  • Conduct daily health-checks and report findings to Engineers.
  • Provide technical support for network applications and systems, escalating issues as needed.
  • Assist in service restoration, problem investigations, and change implementations.
  • Contribute to defining and tracking SLAs and key performance indicators.
  • Help identify automation and process improvement opportunities.
  • Maintain and update system documentation.
  • Support knowledge-sharing efforts within the team.
  • Collaborate with Engineers on minor release deployments.

What We're Looking For:

  • Basic understanding of ITIL, Agile, and DevOps principles.
  • Familiarity with Linux systems for basic troubleshooting.
  • Basic understanding of networking concepts (DNS, IP, Telecom architecture).
  • Knowledge of SQL for querying and troubleshooting databases.
  • Exposure to CI/CD tools (Jenkins, Git).
  • Basic scripting skills in Bash or Perl.
  • Awareness of cloud-based infrastructure (AWS fundamentals).
  • Understanding of Docker, Kubernetes, APIs, and WebLogic at a fundamental level.
  • Good communication skills in English (both written and spoken).
  • Ability to work in a multinational environment.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story! 

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »