2nd Line Operations Technician - Agent Desktop
Join Us
Join Our Team as a 2nd Line OPS Technician - Agent Desktop! 🚀
Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.
What you’ll do
Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
Identify basic technical issues and escalate incidents to the appropriate support teams.
Record and track incidents, ensuring accurate documentation of issues and resolutions.
Monitor scheduled jobs and report any failures or delays for further investigation.
Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
Support senior team members in reviewing operational workflows and identifying potential improvements.
Participate in deployment activities by assisting with testing and documenting any issues encountered.
Who you are
Graduation degree in technology or a related field.
Familiarity with Kubernetes and Docker, with a willingness to learn more.
Ability to recognize and report system issues, escalating as needed.
Basic understanding of Linux and Oracle Database for simple tasks and queries.
Effective communication skills and ability to maintain proper documentation.
Exposure to Linux, Unix, and Windows environments, with the ability to perform basic operations.
Familiarity with Kubernetes, Docker, and Kibana, with a focus on monitoring and reporting.
Basic SQL knowledge and ability to execute predefined SQL queries in Oracle Database.
Experience or training in using oneITSM (Global Remedy) or TTWOS for ticket handling.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Why Join Us?
💡 Innovative Environment: Work with cutting-edge technologies.
📈 Career Growth: Opportunities for professional development.
🤝 Collaborative Culture: Join a supportive and collaborative team.
If you're ready to take your IT career to the next level, apply now and become a key player in our success story!
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.