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Agent L1 Service Desk

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  25 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Ensure timely and effective resolution of end-user IT related issues

With these activities, you will have a great impact on our business:

  • Takes internal customer calls,
  • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
  • Collects data for internal reporting.
  • Ensures service level agreements’ fulfilment;
  • Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate:

  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
  • Socially skilled
  • Spanish (C1 or above)
  • English (B2 or above)
  • Knowledge of Active Directory                
  • Operating  Systems Knowledge              
  • Office Automation Software knowledge
  • Servers, files, folders knowledge

Sound like a great job?

  • Work from Home – hybrid approach
  • Determined contract - 1 year
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you
  • Special Paternal Program - 4 months of paid paternity leave

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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