Analytics Operations Lead (Bucharest & Iasi)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an Analytics Operations Lead to oversee and coordinate operational services delivered by AIDA across cloud and on-premise environments. Based in Romania, this role is pivotal in ensuring high-quality service management for both Local Markets and Group Functions. The individual will lead operational excellence across internal platforms and customer-facing services, driving automation and zero-touch strategies while managing escalations and service reviews.
What you will do
- Maintain strong customer relationships and ensure satisfaction through consistent service delivery and KPI achievement.
- Lead monthly service reviews and communicate performance insights to stakeholders.
- Coordinate daily end-to-end operations across platforms, applications, and data services, managing escalations with internal teams and external vendors.
- Ensure fulfilment of Service Level Agreements and drive operational growth through automation and zero-touch strategies.
- Oversee services including:
- On-premise data movement and transformation across 14 markets using CDAP.
- GCP-based data transformation and anonymisation for 7 markets.
- Generative AI services on Google/Azure with templated infrastructure and standardised moderation frameworks.
- Operational support for data visualisation tools hosted on cloud and on-premise.
- Implement proactive monitoring and alerting systems to detect and resolve service failures.
- Analyse operational statistics and trends, reporting insights to customers and internal teams.
- Continuously improve service management processes and support models.
- Collaborate with delivery leads to ensure smooth onboarding of new services.
- Ensure compliance with security, privacy, and audit requirements.
Who you are
- Minimum 3 years’ experience with cloud platforms (GCP/Azure), data movement, transformation architecture, and large-scale international programmes.
- Skilled in IT operations management and familiar with tools such as JIRA, Remedy, Jenkins.
- Proven ability to allocate work efficiently, track deliverables, and maintain quality.
- Experienced in customer-facing operations, stakeholder engagement, and escalation handling.
- Strong understanding of service management processes and support model optimisation.
- Comfortable working with geographically distributed teams.
- ITIL certified with solution design expertise.
- Excellent communication, moderation, and presentation skills.
- Agile mindset with high self-motivation and empathy.
- Experience coordinating international teams and working within SAFe frameworks.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced service management and operational coordination across cloud and on-premise platforms.
- Implementation of zero-touch operations and automation strategies.
- Stakeholder engagement and customer relationship management.
- Monitoring, alerting, and incident resolution techniques.
- Compliance and audit fulfilment in data operations.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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