Fixed Access Performance Expert

About this Role

As a Fixed Access Performance & Benchmarking Expert within the Group Network Fixed Access Engineering function, the individual will play a pivotal role in enhancing the stability and performance of Fixed Networks across eight European markets. This role involves leading performance benchmarking frameworks, designing and reviewing Key Performance Indicators (KPIs), and supporting dashboard development. The work directly contributes to improving customer experience and service quality, while promoting best practices and optimisation across Vodafone’s Fixed Access Networks.

Who are you

The ideal candidate is a technically proficient professional with extensive expertise in Fixed Access Networks (HFC, FTTH, xDSL, Wholesale). They possess a strong understanding of KPI-driven performance management and are experienced in cloud-based data analysis and automation. The individual is collaborative, outcome-focused, and capable of leading multinational projects. Their ability to communicate effectively with senior stakeholders and cross-functional teams makes them a valuable contributor to strategic planning and service enhancement.

What you will do

• Lead root cause analysis of performance degradation across markets and network dimensions.
• Coordinate initiatives across European markets and vendors to resolve network issues and enhance customer experience.
• Design and review KPIs for Fixed Access Networks, ensuring alignment with customer-centric performance standards.
• Develop dashboards and reporting tools for Fixed Access Engineering teams.
• Drive automation and data correlation projects in collaboration with Big Data departments.
• Estimate and manage budgets for benchmarking, crowdsourcing, and probe-related projects.
• Promote best practices and quality standards across markets.
• Present performance insights to senior leadership and quality boards.
• Lead optimisation activities and conduct deep dives into network performance.

What skills you need

• University degree in Telecommunications; an MBA is recommended.
• Minimum of 5 years’ experience within a telecommunications operator or organisation managing large, diverse Access & IP infrastructures.
• Strong knowledge of Fixed Access technologies (HFC, FTTH, xDSL, Wholesale).
• Proficiency in data visualisation tools (Tableau, Qlik, Power BI) and scripting languages (Python).
• Demonstrated project management and stakeholder engagement capabilities.
• Expertise in KPI-driven performance management and automation.
• Fluency in English.
• Strong collaboration and results-oriented mindset.

What skills you will learn

• Advanced performance optimisation techniques across multinational teams.
• Strategic planning and roadmap development for Fixed Access Networks.
• Cross-functional collaboration with engineering, commercial, and marketing teams.
• Enhanced reporting and presentation skills for senior leadership.
• Exposure to innovative benchmarking frameworks and automation tools.

Why join us?

• Opportunity to influence the stability and performance of Fixed Networks across eight European markets, directly impacting customer experience.
• Development of leadership and stakeholder management skills in a multinational environment.
• Be part of a dynamic and supportive team that values collaboration, continuous improvement, and service excellence.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
#VOIS #BeUnrivalled #CreateTheFuture

About Vodafone

You may have already heard of Vodafone – We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. 
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.  
#VOIS