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Incident Manager with German

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  Romania
Date Posted:  20 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Manage the critical process that requires senior level visibility and involvement, generate the Problem Management report and track, record, analyze and report Major Incidents and PM figures.

With these activities you will have a great impact on our business:

  • Coordinate P0-P3 incidents: 24x7 event notification to senior level and key senior stakeholders and escalation during the recovery process.
  • Generate Post Incident & Problem Management reports and cascade all the relevant information to the senior level
  • Analyse and Report IM/PM data & actuals versus targets and identify risk&oppurtunities across overall VNO domains and manage the VNO Real-time Digital Platforms/Dashboards for major incidents and problem management for the stakeholders
  • Problem management (action points)  follow up to eliminate the repeat, reduce incidents, improve network performance and stability.
  • Review/update IM/PM procedures and policies and drive IM/PM related innovatios/projects

With these skills you are a great candidate:

  • German language (spoken and written)
  • Deep knowledge and understanding of the MIM processes.
  • Analytical, critical, and synthetic thinking.
  • Excellent communication skills 
  • Risk management and urgent decision making under time pressure

Must have technical / professional qualifications:

  • University degree: faculty of Electronics , Telecommunications and Information Technology 
  • > 2 years of experience working in Telcom

Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home – hybrid approach 
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you 
  • Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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