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IoT 1st Line Service Support Technician

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  15 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

What you’ll do

  • Monitor and troubleshoot hardware and software systems using designated tools to ensure continuous service availability.
  • Provide 24/7 technical support, collecting relevant data from customers and monitoring systems to resolve incidents.
  • Collaborate with technical teams to validate and adapt software solutions for improved performance and customer satisfaction.
  • Communicate service-impacting events and alarms to customers using agreed channels.
  • Analyse customer feedback and system performance data to propose and implement software changes.
  • Resolve complex technical incidents, including software bugs, to enhance customer experience.
  • Operate in alignment with service-level agreements and meet key performance indicators such as response time and error rate.

Who you are

  • Basic understanding of Telecom technologies including Core Telecom Network (2G/3G/4G) and IP networks.
  • Familiarity with network architecture: Circuit Switch and Packet Switch.
  • Knowledge of GTP and IP protocols.
  • Experience with monitoring and ticketing tools.
  • Basic proficiency in Linux/UNIX and command-line interfaces.
  • Fluent in written and spoken English.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

  • Opportunity to work on cutting-edge IoT infrastructure and technologies.
  • Exposure to cross-functional collaboration and global technical teams.
  • A dynamic environment focused on continuous improvement and innovation.
  • A chance to contribute to high-impact customer solutions.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »