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IoT 2nd Line Operations Junior Engineer

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  17 Oct 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an IoT 2nd Line Operations Junior Engineer to support and enhance Vodafone’s IoT services for Automotive customers. This role involves close collaboration with cross-functional teams, ensuring seamless transition from development to operations, and maintaining high service availability. The individual will be actively involved in resolving technical issues, automating processes, and optimising service delivery, while maintaining strong relationships with customer stakeholders. 

What you’ll do

  • Provide direct support and collaborate with cross-functional teams to improve IoT services for Automotive customers.
  • Oversee solution transitions from development to operations through validation, testing, and implementation.
  • Ensure high service availability and develop automation scripts to optimise operational methods.
  • Maintain strong relationships with customer stakeholders by resolving technical issues impacting service delivery.
  • Address customer-raised issues and escalate to platform teams when necessary, ensuring resolution follow-up.
  • Conduct troubleshooting and repair actions during incidents, including vendor support escalation.
  • Perform proactive maintenance to prevent incidents and raise platform optimisation awareness.
  • Modify and adapt existing software solutions to enhance performance and customer experience.
  • Participate in internal and external training to continuously improve technical skills.
  • Perform and enhance daily health-checks for platforms and services.

Who you are

  • Strong understanding of ITIL principles.
  • Operational expertise in debugging and troubleshooting applications on Linux servers.
  • Familiarity with Vodafone IoT GDSP platform and services.
  • Basic proficiency in Unix scripting.
  • Foundational knowledge of APIs (SOAP and REST) and Microservices.
  • Basic understanding of Oracle Database SQL.
  • Awareness of IP Networking and Telecom protocols (SMPP, RADIUS/DIAMETER, SS7 signalling).
  • Experience working in a multinational environment (minimum 1 year).
  • Excellent communication and presentation skills in English, both written and spoken.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

  • Opportunity to work on cutting-edge IoT solutions within the Automotive sector.
  • Exposure to cross-functional collaboration and global operations.
  • Continuous learning through internal and external training programmes.
  • A dynamic and inclusive work environment that values innovation and teamwork.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »