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M365 Operations Specialist

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

The role owns customer cases for assistance for MS365 service / outcome impacting events.

It is a generalist across the product platform and can facilitate the customer to self-serve journeys as well as actively resolve up to 80% of interactions at first contact.

Support is expected to be via different channels such as web chat, phone channel and portal.

With these activities you will have a great impact on our business:

  • Responsible for escalations that require deeper specialism relating to customer configuration or integrations.
  • Supports the ongoing operation with problem management, content creation and knowledge transfer as well as identifying automation and deflection opportunities.
  • Responsible for escalations that involve complex customer configurations or vendor platform faults.
  • Design workarounds and / or solutions to ensure service continuity for customers as well as identify service extent such that roadmap candidates can be identified.
  • This role is customer facing and where face to face (virtually) is required or screen access.

With these skills you are a great candidate:

  • Strong IT industry knowledge in a global company
  • 3-5 years Experience Troubleshoot various Microsoft 365 issues including connectivity and mobility
  • Office 365 migrations (Exchange Online, SharePoint Online, Microsoft Teams, Azure AD)
  • Microsoft 365 Certified: Fundamentals is a must
  • ITIL certification is a plus
  • Microsoft 365 Certified: Exchange Online Support Engineer Specialty is a plus
  • English Speaking B2/C1

Sounds like the perfect job? We’ve got even more to offer:

  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
  • Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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