Manager, IT Applications

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

IT Application Operation Manager is responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of applications, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. This role must ensure that the organization's IT policies and procedures are up to date and compliant with industry standards and regulations.

Support customers directly external, users final, by administrator escalations, resolution issues users and monitoring performance systems critical for the customers external, to prevent​ the delays and interruptions and to solve problems quickly​.

What you’ll do

• Ensure efficient delivery of projects by coordinating all phases, optimizing resources, controlling costs and timelines, and managing subcontractors.
• Oversee and implement updates and installations for new services.
• Manage IT transitions for new products and services.
• Negotiate service contracts, costs associated with implementations, quality and performance indicators, and implementation durations, with the support of the contracting department, with other providers of technical solutions. It is the single point of contact for external service providers or technical platforms.
• IT OPEX budget management.
• Responsible in defining / proposing the investment budget requirement (CAPEX) for information technology improvement plans (replacement of outdated systems, security, affected service areas, etc.)
• Lead the development of operations analysis reports.
• Report on the achievement of results to the Head of IT Operations.

Who you are

Competence, knowledge and experience
- Technical abilities: Knowledge of computer software and hardware, including servers and systems, to run IT departments successfully.
- Ability to coordinate multiple projects simultaneously.
- Team Leadership: Effectively manages IT staff and sets department priorities.
- Process Improvement: Assessing and improving processes is vital.
- Communication Skills: Able to communicate with team members, management, and end users across the organization.
- Problem Solving Skills: Excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers.
- Budget management: financial management and budgeting skills
Education, Certifications technical/ professional:
Mandatory:
- Technical University diploma (Technology Information, Electronics, Telecommunications or other relevant)
- Knowledge specific to project management
Optional:
- PMP
- Prince2
- ITIL
Professional expertise
Mandatory:
- At least 5 years of experience in project implementation.
- Minimum 5 years of experience in telecom and industry-specific projects.
- Minimum 1 medium/ large size project  implemented (> 100 thousand Euro).
- Solid knowledge of Waterfall methodologies and Agile.
- The ability to take decisions under pressure.
- Orientation to the customer.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid working regime 2 days from the office, 3 days remote
• Special discounts for Vodafone employees, Friends & Family offers
• Demo telephone subscription - unlimited (voice and data)
• Voucher for the purchase of a mobile phone
• Medical subscription to a top private clinic & other medical benefits
• Insurance for hospitalization and surgical interventions
• Life insurance
• Meal tickets
• Bookster subscription
• Participation in development programs and challenging projects in the leadership area
• Access to internal Wellbeing & Recognition events
• Extra vacation days (for seniority, special events, volunteering)
• You will benefit from specializations in your field of activity, through programs based on modern training methods and systems

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.