OSS Partner Coordinator
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
We are seeking an OSS Partner Coordinator to manage and optimise partner-related activities within the OSS Engineering subdepartment. Based in Bucharest, this role involves overseeing commercial and delivery tracking, approving Statements of Work (SoWs), and providing internal reporting. The individual will act as the first escalation point for Vodafone and serve as a stand-in for the Factory Manager, ensuring seamless operations and issue resolution across the OSS Factory.
What you will do
- Steer and track all Factory reports, providing an aggregated view to the Factory Manager for both demand and delivery activities.
- Review and validate commercial and high-level technical aspects of partner offers (SoWs) before submission.
- Host or participate in regular Factory calls.
- Execute ad-hoc tasks such as issue investigations and deep dives when required.
- Serve as the first escalation point for all Factory-related business matters.
- Act as the stand-in for the Factory Manager during their absence.
- Approve commercial offers and provide solutions for escalated issues.
Who you are
- Experienced in Partner Management, particularly within OSS tasks.
- Possess deep knowledge of IT and Network technologies in the telecommunications sector.
- Familiar with Vodafone Group environments and projects.
- Skilled in IT development and operations.
- Excellent communicator in both English and Romanian.
- Hold a Bachelor's Degree in Computer Science, Telecommunications, Mathematics, or Physics.
- Have a minimum of 5 years’ relevant experience.
- Ideally hold a Master’s Degree and certifications such as ITIL, ETOM, PRINCE2, PMI, or TOGAF.
Not a Perfect Fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
- Exposure to strategic partner management within a global telecom environment.
- Opportunities to lead and influence operational processes.
- A dynamic and collaborative work culture.
- The chance to work closely with senior stakeholders and cross-functional teams.
What skills you will learn
- Advanced partner coordination and stakeholder management.
- Commercial and technical evaluation of Statements of Work.
- Escalation handling and issue resolution.
- Cross-functional collaboration and reporting methodologies.
- Insight into Vodafone’s OSS Engineering and Factory operations.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
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Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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