Operations Readiness Analyst (Bucharest & Iasi)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking an Operations Readiness Analyst to coordinate IT projects from planning through to service activation, ensuring operational teams are fully prepared to support new or modified services. Based in Bucharest, this role is part of the Operational Readiness team and reports to the Team Lead for Customer & Service Integration. The successful candidate will act as a central point of contact for service transition, managing project progress, documentation, and operational readiness across local and global teams.
What you will do
- Plan and coordinate service transition and activation processes for operational teams.
- Organise and lead service preparation and acceptance meetings.
- Ensure technical and operational requirements are clarified, documented, and approved.
- Monitor and control operational costs related to service activation.
- Serve as the single point of contact for assigned projects and consultancy requests.
- Track project progress and budget, and report status updates.
- Deliver documentation required for service activation, including application architecture and incident management procedures.
- Create and oversee support systems for activated services.
- Manage service quality and associated costs.
Who you are
- Proficient in English (minimum B2–C1 level).
- Holds a Bachelor’s degree.
- Skilled in communication, persuasion, and decision-making.
- Capable of prioritising multiple incoming requests.
- Comfortable working across diverse organisational structures.
- Able to build and maintain professional relationships in dynamic environments.
- Demonstrates understanding of IT system architecture (hardware and software).
- Possesses strong problem-solving and presentation skills.
- Experienced in achieving results within multinational teams and with both internal and external stakeholders.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced coordination and stakeholder management across global teams.
- Practical experience in IT service transition and activation.
- Enhanced documentation and reporting techniques.
- Cost control and quality assurance in service delivery.
- Exposure to multinational work environments and cross-border collaboration.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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