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Pega 2nd Line Operations Engineer

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  27 Jan 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for supporting and improving Pega applications? We're looking for a skilled Pega 2nd Line Operations Engineer to join our dynamic team. In this role, you'll ensure the high availability of services, develop automation scripts, and optimize existing working methods.

What You'll Do:

  • Provide support and collaborate with software developers to enhance Pega applications.
  • Ensure smooth transition of solutions from development to operational environments through validation, testing, and implementation.
  • Operate and maintain high availability of services, regularly developing automation scripts.
  • Implement changes and maintenance works on software solutions, writing implementation documents and changes to current configurations.
  • Manage incidents, problems, and service requests, including implementing workarounds.
  • Perform daily health-checks and continuously seek to improve existing platforms and services.
  • Deliver technical support for network applications and systems (2nd Line support), ensuring on-call availability.
  • Identify improvement and automation opportunities.
  • Assist in building knowledge and skills throughout the team to continuously improve service to customers.

What We're Looking For:

  • Good understanding of ITIL, DevOps principles, and Agile methodology.
  • Operational knowledge to debug and troubleshoot application issues on Linux servers.
  • Knowledge of cloud-based infrastructure on AWS, networking concepts, and DNS.
  • Experience with deployment methods using CI/CD (Jenkins) and version control (Git).
  • Basic understanding of Docker, Kubernetes, APIs, and Weblogic.
  • Working experience with SQL OracleDBs and DWH.
  • Proficiency in programming/scripting languages like Bash and Perl.
  • Basic knowledge of IP Networking and Telecom architecture and protocols.
  • Excellent communication and presentation skills in English.
  • PEGA L2 DevOps, PDC, Pega Dev, Admin Studio knowledge, queue processors, agents, nodes, job schedulers, Decision Table, Data table, network configurable, deployment, PEGA Process AI.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story! #EngineerHiringRomania

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »