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Service Manager with German

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  15 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

 

As a Service Manager with German, you’ll be accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit. 

Also, you’ll be accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics, and handling overall vendor performance.
 

With these activities, you will have a great impact on our business:

 

  • SLA negotiations with customers and annual SLA reviews 
  • Support the partner management, governance, and security teams at the customer interface 
  • Management of task forces / special topics based on customer or management escalations 
  • Service improvements 
  • Training of departments on processes and current IT topics 
  • Support the strategic projects of the customer 
  • Ensure audit conformity - QA for ISO 9001 audits, etc. 
  • Strategic further development of processes and tools in Service Management
     

With these skills, you are a great candidate:

 

  • C1 German level
  • Experience in Service Delivery Management 
  • Experience creating and/or working on customer improvement projects
  • Outstanding stakeholder management and communication skills 
  • Tactical planning and implementation experience 
  • Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM, etc.) and company processes (PPM, internal ordering and communication processes, etc.)
  • Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience
     

Sounds like the perfect job? We’ve got even more to offer:

 

  • WFH - Hybrid approach
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation

 

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. 

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. 

#_VOIS 
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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