Service Support Integration Analyst (Bucharest & Iasi)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Service Support Integration Analyst to join our Operational Readiness team in Bucharest. This role is ideal for individuals with a strong understanding of IT systems and project coordination, who are passionate about delivering seamless integration of applications and support services. The successful candidate will manage small to medium integration projects, ensuring minimal disruption to operations while maintaining cost efficiency and service quality.
What you will do
- Act as the single point of contact and IT Project Manager for small and medium integration projects.
- Coordinate project activities, monitor budgets, and provide regular reporting.
- Provide consultancy for software application development and oversee implementation planning and task allocation.
- Ensure delivery of IT services aligned with hardware/software architecture and operational requirements.
- Initiate and manage software application integration, including service level consultancy and requirement centralisation.
- Plan and coordinate the transition of IT support services to operational teams, ensuring cost control and stakeholder alignment.
- Execute activation of IT support services across systems by managing internal and external resources.
- Deliver key documentation including IT application architecture, incident management protocols, and GO Live communications.
- Monitor service quality and cost-effectiveness by managing support systems and collaborating with relevant teams.
Who you are
- Skilled in communication, persuasion, and decision-making.
- Capable of prioritising requests and working across diverse organisational structures.
- Comfortable interacting with stakeholders at various levels in a dynamic environment.
- Proficient in English (minimum B2-C1 level).
- Able to identify and resolve technical issues effectively.
- Understands IT system architecture (hardware and software).
- Strong written and verbal presentation skills.
- Results-oriented, with experience in multinational environments and cross-functional collaboration.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced project coordination and stakeholder management.
- Deep understanding of IT support systems and integration processes.
- Enhanced consultancy and communication capabilities.
- Experience in managing service transitions and operational readiness in a multinational context.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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