nGUM 2nd Line Engineer
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
We are seeking a skilled and adaptable Engineer to join our 2nd Line Operations team within the Service Management & IT Ops department. Based in Bucharest, this role supports Vodafone DE by ensuring seamless transition of software and hardware solutions from development to operations. The individual will be responsible for validating, testing, implementing, and optimising automation scripts and software configurations. This is a hands-on technical role requiring strong problem-solving skills, a collaborative mindset, and the ability to work in a dynamic, multinational environment.
What you will do
- Modify, adapt, and optimise software solutions to enhance performance and user experience.
- Conduct end-to-end testing of system functionalities.
- Review and implement technical and functional specifications for software and hardware adaptations.
- Perform impact analysis and develop solutions to resolve incidents and complex technical issues.
- Provide advanced technical support and incident resolution.
- Create documentation and procedures for supported platforms.
- Work outside normal hours when required, ensuring operational KPIs are met.
- Deliver technical training sessions and maintain high standards of customer interaction aligned with Vodafone values.
Who you are
- Educated in engineering disciplines such as automation, electronics, or communications.
- Effective communicator with a customer-centric approach.
- Experienced in programming (Python, PL-SQL, Bash scripting) and Java.
- Skilled in Windows and Unix/Linux environments, including server configuration.
- Knowledgeable in IP networking and communication protocols.
- Proficient in problem-solving and detailed technical analysis.
- Experienced in virtualisation technologies (e.g., VMWare), database administration (Microsoft SQL), and SSL certificate implementation.
- Holds relevant certifications (e.g., LPIC, MCA/MCSD, CCNA, MTA, ITIL).
- Fluent in English and familiar with multinational work environments.
Not a Perfect Fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What’s in it for you
- Exposure to cutting-edge technologies and platforms.
- Opportunities to work on impactful projects within a global organisation.
- A collaborative and inclusive work environment.
- Continuous learning and professional development through technical training sessions.
What skills you will learn
- Advanced troubleshooting and incident management.
- Automation and scripting for operational efficiency.
- Cross-platform software and hardware integration.
- Technical documentation and process optimisation.
- Communication and collaboration in a multinational setting.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS