Desktop Services Subject Matter Expert

Join Vodafone Hungary and build a better tomorrow! 

We are looking for a 

Desktop Services Subject Matter Expert

for our Technology Department

#Vodafonelife 

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.  
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. 

Your place in the team 
Responsible for the delivery of L2 Support of Vodafone Hungary Office IT Desktop Services, to support internal and external users in incident and request handling. Provide second level support and troubleshooting. Provide second level support, assist for remote or direct (on-site) troubleshooting with in close collaboration with the 1L (Service Desk/Desktop Services) according to the expected service levels.

The Office IT Subject Matter Expert (SME) is responsible for providing specialized knowledge and expertise in office IT systems and solutions. This role involves advising on best practices, troubleshooting complex issues, and supporting the implementation and optimization of IT services across the organization. The SME will work closely with various departments to ensure the efficient and effective use of office IT resources.

You will be involved in the following tasks  

Office IT Services
•Handles the incidents and requests, keeps the administration of information regarding errors up-to-date.
•Assure that all Requests / Incidents are handled and managed according to Office IT policies
•Solves most of the incoming non routine problems – especially in connection with office IT or workplace related applications and operation systems – corresponding to the level of his/her knowledge. 
•Answers IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.
•Provides high level of advice and solutions to clients with appropriate feedback throughout the whole process.
•Solves non-routine problems and requests too, that require more expertise, in the field of customer-specific applications, desktop computers, company-specific and customer-specific devices and servers as well.
•Oversee the implementation, configuration, and maintenance of office IT systems.
•Travels outside of main office sites in Budapest and also on country side locations (e.g. technical bases or retail network) if needed.
•Actively participates in training junior associates and provides professional assistance to them.
•Participates in projects and support all project related activities to deliver company goals.
•Contributes to the development of the knowledge base of the work team.
•Participates in compilation of fault-diagnosis questionnaires.
•Shares information with colleagues and Office IT management.
•Puts customer satisfaction in focus when acting on behalf of Office IT

We are looking for you if you have
•Extensive experience in office IT systems and support.
•Deep knowledge of IT infrastructure, software, and hardware.
•Proven track record of troubleshooting and resolving complex IT issues.
•Excellent communication and interpersonal skills.
•Analytical and detail-oriented with a problem-solving mindset.
•Proactive and self-motivated with a commitment to continuous improvement.

What we offer   

•Cafeteria package & annual bonus  

•Laptop & mobile phone (with unlimited voice and data tariff package)  

•Hybrid way of working (working from home / from the office) 

•Corporate Health Insurance 

•Wellbeing program in the topics of sport, nutrition, relax and help (spiritual support)  

•4 paid days leave/year for charity projects  

•Other discounts (e.g. sport opportunities, eye-glass allowance)  

•Parental policy: we offer 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary.  

•Learning opportunities (internal trainings and LinkedIn Learning) 

•New green, digital headquarter that has almost zero emissions thanks to its solar panels installed to supply the building with renewable energy (11th district) 

Get to know us 

If you want to know more about us and what we do, then 

•visit our website: https://careers.vodafone.com/ 

•follow our career page on Facebook: www.facebook.com/VodafoneKarrier 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.  

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. 

#vodafonehu 

Together we can