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IT Support Engineer (m/f/d) for Vantage Towers Hungary

Aggregate function:  Technology
Business Area:  Vantage Towers Technology
Posting Country:  Hungary
Date Posted:  12 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.


As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. 


If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.


Your contribution: 

  • Identify opportunities for Automation, putting appropriate monitoring and alerting capabilities in place for proactive systems management

  • Drive reduction in incidents, problems, trouble tickets, and service requests

  • Manage and support critical IT systems (CRM, ERP, Web Portals, Billing, ESBs, APIs, Order Management)

  • Provide day-to-day Level 2 support, including incident and service request management, problem resolution, and configuration changes

  • Perform system health checks and housekeeping activities, triage tickets, and identify bug fixes

  • Contribute to capacity planning, hardware assessment, and technical roadmap

  • Lead and understand end-to-end business processes and key integration points

  • Identify and implement process improvements to enhance efficiency and reduce costs.

 

What makes you stand out:

  • Minimum 7 years of technical experience in IT/Telecom operations support with strong troubleshooting and problem-solving abilities
  • Proven experience in Production Support/Application Support environments within IT Telco Operations, with knowledge of ITIL Service Management
  • Excellent written and verbal communication skills in English and Hungarian
  • Strong technical background in IT networks, system administration, and cloud platforms (e.g., AWS, GCP)
  • Hands-on experience with Unix/Windows, SQL, and relational databases
  • Experience in troubleshooting various application logs (URS, SIP, GVP, GMS, stats server, etc.)
  • Familiarity with scripting (Unix shell) and basic SQL queries.

What we offer:

  • A diverse, multicultural setup based on our values – respect, teamwork, responsibility and honesty – and the unique opportunity to shape the organisation 
  • An attractive salary package
  • Maximum flexibility: With Full-Flex Office, you can freely decide how you’ll work. Choose between the regular working schedule, part-time options (at least 30 hours) and work without fixed working time. You can even work from other EU countries for up to 20 days per year
  • Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
  • Full-Flex credit: discount on private internet costs and mobile products
  • A total of 30 days in holidays with the option of 10 additional days against salary waiver
  • Support during parental leave to have the best work-life balance possible
  • Extensive learning opportunities and individual support for your professional and personal development
  • A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more ...

 

Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.


Not the right match? We have plenty of other opportunities to choose from in this department here.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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