Charging Support Tech Lead

Role Purpose:

To have a high security awareness level 
Make biweekly session for teams members to communicate the new security risk and make a mitigation plan   
To have the ability to install and integrate system and audit users privilege on the machines level .
Review backup process in charging and mediation domain 
Review all security batches on all charging and mediation nodes 
Manage performance of the Services on charging and mediation nodes on daily working hours & On call basis.
Cross function abilities with the different team and good network/system skills 
Full responsibility of owned service E2E
Full responsibility on service availability and success ratio
To Share knowledge to SOC, Solutions and support team members
Full awareness and compliance with ITIL framework and best practices

Key Responsibilities:

1.    Operate & Maintain charging and mediation  Systems        Check periodically the system bugs from the security level and plan the resolutions
    Perform housekeeping and system monitoring to prevent problem before its occurrence /review the security rules and users audit and review file system permissions  . 
    Act upon escalated alarms /complains from the services operations front line Team.
    Solve individual or Global Customers Complains through remedy system (Seibel) or mails.
    Verify and test systems backups
    Develop inventory databases for asset base with frequent updates
2.    CHARGING AND MEDIATION   Network updates         Implement required network configuration and operational changes including Upgrades & expansions. 
    Apply different configuration changes with minimal impact
    Launch commercial projects/ prepaid customers promo’s and apply the required testing according to the agreed KPI’s
    Documentation for network architecture
3.    Escalation & Reporting          Escalate and follow up problems with vendors, evaluate & implement their recommendations.
    Regular management update as per agreed on KPIs
    Performing a regular meeting with vendors to review support cases
4.    Documents & Procedures        Logging all daily tasks activities.
    Keeping all systems related documents are updated.  
    Knowledge transfer for the whole team for any new systems/services as per attended courses or agreed meetings.
    Full datasheet documentation for owned service with frequent updates 

Skills Required:

Technical / Professional Expertise
    Education: University degree, major in Engineering.
    Work Experience: 5  years of experience
    PC Knowledge: High proficiency in MS office application 
    Technical skills: Good theoretical knowledge about charging/mediation and GSM   .
    Very good knowledge on security /network 
    Very good knowledge on systems upgrades 
    Nice to have experience on ethical hacking  
    Required good Knowledge with different operating systems (Unix, Linux  VMS,…), Database maintenance and housekeeping, Programming languages, knowledge of GSM/GPRS network structure. Preferred good knowledge with SS7 & TCP/IP.
    Advanced skills in application servers including tomcat and Oracle Weblogic
    Robust knowledge in cluster solutions including VERITAS cluster and Sun Cluster
    Advanced trouble shooting skills E2E including OS, DB & Infrastructure
    Virtualization hands-on expereinece 

    Personal skills: ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, helpful among teamwork. 

    Special requirements: Strong ability to perform

    Basic financial awareness
 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.