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Core Support Tech Specialist

Aggregate function:  Technology
Business Area:  Local Technology
Posting Country:  Egypt
Date Posted:  8 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Perform all core support tasks and activities in terms of corrective, preventive, maintenance, s/w packages’ loading, daily changes and streams applied on Voice network elements aiming to reach the least MTTR, best operational performance, efficiency and stability through focusing on voice service from an E2E perspective and total ownership approach.
 

Key Accountabilities & Decision Ownership

 

Core Support: (Corrective-Maintenance – Preventive Maintenance)

 

•    All lead times (response, handling & escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time to Repair).
•    Ensure adherence to standard technical procedures while handling network activities, problems & faults.
•    Proper & fast acting on network performance issues.
•    Provide effective and accurate technical reports leading to have enough technical details for all concerned parties.
•    Providing proper technical support for all stakeholders working on voice service chain over a 24/7 on call duty.
•    Know how transfer to our internal customers.
•    Minimize resolution time through enhancing our technical skills.
•    Applying PM (preventive maintenance) for all voice nodes upon present schedule.
•    Attending daily CAB meeting upon present schedule.
•    Full awareness with function and department business strategy.
•    Initiating ideas for facilitating work and saving time and effort.
•    Issuing a monthly status  report for  all special assigned responsibilities/projects.
•    Sharing in processes / streams enhancement even by ideas. 
•    Using the Interface Management role in order to ensure synergy and improve voice service between SM and other entities.
•    Ensure all new procedures and incidents and means of resolution is documented in our team portal
•    Conduct at least 1 technical presentation per quarter to management on project progress or any technical issue

 


Core nodes SW road map:    
(Upgrades and s/w packages loading)

 

•    Performing upgrades and s/w packages’ loading on all voice network nodes. 
•    Applying technical quality standards during implementation.
•    Ensure absence of major impact on network by applying proper testing after activities.  
•    Providing accurate technical reports after activities.

Configuration Management

 

•    Performing all required day to day changes for voice nodes.
•    Properly following change management process, KPIs & SLA.
•    Applying technical quality standards during implementation.
•    Ensure absence of major impact on network by applying proper testing after changes.  
•    Providing accurate technical reports after major changes.
•    Professional and proper CSRs and RFIs handling with vendors.
•    Minimize technical dependency on vendors by avoiding escalating repetitive cases
•    Forcing vendor to fast act on cases considering VF business requirements, urgency and according to SLA.
•    Ensure the use of Network KPIs as a basis and a mean of guidance during assessing and troubleshooting during all incidents and as a mean of early detection of problems
•    Properly respond and act on all Regional/Node KPI violations reported by Engineering-Customer experience- regional operations team according to the set processes
•    Act on abrupt KPI changes alarms, assuming the Role of 2nd line support to all 1st line KPI alarms assessment.
•    Think customer, Think Service.

 

Project Management

 

•    Sharing in voice project implementations.
•    Ensure adherence to standard technical procedures while implementation.
•    Ensure system fault free after implementation.
•    Ensure absence of major impact on network by applying proper testing after activities.  
•    Providing accurate technical reports after implementation
•    Provide internal Know how transfer.

 

Health and safety & security regulations

 

•    Ensure all VF-EG health and safety procedures and policies are applied
•    Ensure all VF-EG security Policies with regard to Access to MTX are followed
•    Ensure team is abiding to all health and safety rules

Core Competencies, Knowledge, and Experience

   
•    Bachelor of Engineering in Electronics and Communications.
•    1+ years of experience in the Telecommunication Industry.


Must have technical / professional qualifications: 


•    Interpersonal and organizational skills.
•    Influencing & Decision making.
•    Very good analytical together with an ability to communicate effectively at all levels
•    Self-Motivated, ability to work under stress, teamwork spirit and creative thinking 
•    Knowledge of the different vendor's technology in telecommunication
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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