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IPPS CF Support Engineer German Speaker (VOIS)

Aggregate function:  Technology
Business Area:  VT Netw. Strategy Archit. Eng.
Posting Country:  Egypt
Date Posted:  21 Dec 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a skilled professional to resolve complex and escalated technical issues related to Vodafone Germany’s fixed and TV products in a dynamic, customer-critical environment. This role involves troubleshooting, process improvement, and collaboration with internal and external teams to enhance customer experience and support services.

What you’ll do

  • Act as a technical and process reference for junior incident managers.
  • Handle long-running and complex tickets, ensuring resolution within SLA and KPI targets.
  • Perform fault identification and resolution for Vodafone Germany customers.
  • Collaborate with internal competence teams and third parties to resolve incidents.
  • Manage end-to-end customer incidents from initial contact to resolution.
  • Deliver exceptional customer experience measured by NPS and feedback.
  • Work on a 24/7 rotational shift basis, including weekends and public holidays.

Who you are

  • Minimum 2 years’ experience in troubleshooting and technical support for complex solutions.
  • Advanced knowledge of fixed and TV products, including routing, switching, and IP services.
  • Fluent in German (C1 level) and English, both written and spoken.Strong analytical and communication skills with a customer-oriented mindset.
  • Ability to support new team members in complex scenarios.
  • CCNA certification is preferred.
  • Bachelor’s degree in Computer or Telecommunications Engineering or related field.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

  • Opportunity to work on advanced technical solutions and cutting-edge technologies.
  • Exposure to international markets and collaboration with global teams.
  • Career growth through continuous learning and development programmes.
  • A dynamic and inclusive work environment that values innovation and teamwork.

What skills you will learn

  • Advanced troubleshooting techniques for fixed and TV networks.
  • Cross-functional collaboration and stakeholder management.
  • Process optimisation and incident management best practices.
  • Deep understanding of Vodafone’s product portfolio and tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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