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Incident Management Engineer

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  24 Sept 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an individual to resolve standard and complex technical issues related to Vodafone Germany fixed products, including Internet, MPLS, VOIP, and cloud solutions for enterprise customers. The role operates in a dynamic, customer-critical environment and requires collaboration with internal teams, carriers, and third parties to ensure incidents are resolved within agreed service levels

What you’ll do

  • Perform fault troubleshooting, identification, and resolution for Vodafone Germany enterprise customers.
  • Resolve incidents within the agreed SLA and meet defined KPIs.
  • Collaborate with internal competence teams, carriers, and third parties to resolve tickets within SLA.
  • Work on a shift basis (24/7), including weekends and public holidays on a rotational basis.

Who you are

  • 0–2 years of experience in troubleshooting and network operations in IP complex solutions.
  • Basic IP and voice knowledge, with experience in routing, switching, and IP services (DNS, DHCP, etc.).
  • Good knowledge of Vodafone fixed, mobile, and convergence products and the Vodafone portfolio tool is desirable.
  • Excellent customer orientation and strong communication skills.
  • Fluent in German (written and spoken) – minimum C1 level.
  • Good analytical skills.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work in a dynamic, customer-focused environment.Exposure to a wide range of enterprise technologies and solutions.Collaborative work culture with internal and external stakeholders.Rotational shift work offering flexibility.Development of technical and communication skills.

What skills you will learn

Advanced troubleshooting and incident management in enterprise environments.Enhanced collaboration with cross-functional and third-party teams.Deepening knowledge of IP, voice, and cloud technologies.Strengthening customer service and analytical abilities.Mastery of German language skills in a professional context.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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