Apply now »

Infrastructure Operations Specialist_VOIS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  1 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose :

Execute and operate all Data center operations activities over 24/7 shift base covering Datawarehouse and Billing cycles generation and backup , housekeeping and monitoring activities for all Vodafone Egypt systems hosted in the Vodafone Egypt datacenter .
    Data Processing, 
    Data Center Experience, Reporting Skills, Supply Management, Independence, Productivity, Confidentiality, Documentation Skills, Problem Solving Positive service attitude.


Key accountabilities and decision ownership: 
•    Maintains the quality criteria of the processes adopted by the service.
•    Monitor and reports the Datacenter activities and performance status 24/7 as L1 .
•    Develops the lessons learned and make sure that the service delivery is up to quality requirements and trigger the process improvements.
•    Handles service quality escalations for the activities in scope of the service to L2 support teams .
•    Ensures that the knowledge base is up to date.
•    Receiving and cascading the knowledge to the team members.
 

Core competencies, knowledge and experience:

•    B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
•    1 / 3 year IT experience (Familiar with Technical support field)
•    Excellent written and spoken English is a must.
•    OS intermediate level of knowledge (Linux & Win )
    


Must have technical / professional qualifications: 
•    Good troubleshooting skills 
•    Different Operating Systems Knowledge (Microsoft , Unix / Linux, etc...)
•    Sell scripting knowledge is a plus
•    ITIL knowledge is a must.
•    Experience using different analytics & reporting tools
•    Identification of coherences between individual messages of systems and customers

#_VOIS#WeMoveTheWorld#MoveWithUs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »