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Infrastructure System Engineer (VOIS)

Aggregate function: Shared Services

Business Area: Technology _VOIS

Posting Country: Egypt

Date Posted: 9 Sept 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose:

Provide an extensive level of support for Office IT Infrastructure Active Directory \ Entra AD service ownership. With respect to the complex nature of the Azure AD environment in scope the AD/Provisioning Service Owner is supposed to be executing the operational assessment of projects that will be implemented, Plan for the service improvement with defined timelines, provide permanent resolution for ongoing problems, composing necessary scripts and automation workflows to decrease the amount of human intervention as well as composing capacity reports and draw the road map for a proactive future capacity increase plans.

Key accountabilities and decision ownership:

Putting Customers First

Makes sure the team focus on delivering customer needs.
Exceed customer expectations

Performing through our people

Gives regular, constructive feedback.
Respects other team members
Offers help when the team is overworked
Takes responsibility of mistakes, never points the finger at others.
Has the highest standard of integrity.

Delivering results

Makes the best use of available resources
Meets deadlines, makes things happen
Manages own time effectively

Managing a changing environment

Shares own ideas, accepts suggestions from colleagues
Acts quickly when change is needed
Identifies practical solutions to problems without reinventing the wheel

Making a personal difference

Builds network with other team leaders
Open and understanding
Always curious and looking for better ways to do things
Makes the most of what we’ve got

Communicating for impact

Encourages people to be open and share their views
Convinces other people of a point of view
Keeps all relevant people appropriately informed
Builds on people’s ideas
Technical Operation:

Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner & Senior Specialist are responsible on:
- Provides operational assessment of projects, to support AD service owner in providing into project Solution Design approval decision (G2) by the Office IT Project Review Board (OIT PRB).
- Provides Operational Impact Assessment, including risk assessment, to support AD service owner in providing input into project Go Live decision (G5) by the Office IT Project Review Board (OIT PRB).
- Plan of service improvements with defined timelines
- Reports service related changes and assessed change requests

Core competencies, knowledge & experience:

Providing operational assessment to future projects with all pros/cons.
Ensure finishing at least 90% of service improvement topics planned for the FY.
Creating and Assessing 100% of Active Directory \ Entra AD related changes before CAB meeting.
Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
Delivering all required reports & scorecards within agreed timelines.
End-to-End service availability and performance according to SLA

Must have technical / professional qualifications:

Education:
BSC in Engineering or Computer Science

Work Experience:
• From +2 year s of Entra AD hands-on-experience. “AAD Cloud admin model”
• Worked with Conditional access policies, MFA, WHFB & TAP.
• Strong experience in Active Directory and Entra Connect.
• Participated in design and migration activities for Azure Active Directory\Entra AD.
• Good experience in Azure AD integrations and M365 license.
• User Provisioning experience is mandator y

PC Knowledge:
Professional Level

Technical skills:
 Rock-solid hands-on- experience in Entra AD is a must.
 MCSE certificate and Azure Administration is a must.
 Experience in Windows Server 2016 or 2022.
 Experience in troubleshooting and strong PowerShell scripting is mandatory.
 Reporting and analysis skills are preferred.
 Project management knowledge is a plus.
 ITIL Foundation certificate is a plus.

Personal skills:
Interpersonal organization.
Dedication, sense of ownership
Ability to work in teams
Excellent oral and written communication skills.
Must be team oriented
Must have technical support experience via the phone and via direct customer facing
Must have systems support experience, preferably in a large production environment
Experience in working with professionals from other cultures
Excellent spoken and written English

Band: H1

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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