Infrastructure Technical Lead (VOIS)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a seasoned Technical Lead to oversee cloud strategy and infrastructure operations within the OfficeIT function. This role is based in Cairo, Egypt and is responsible for managing a large Microsoft Infrastructure team, ensuring service excellence across Vodafone Group. The individual will lead technical operations, drive service improvements, and ensure compliance with ITIL standards while supporting over 300,000 users globally. The role demands strategic thinking, strong leadership, and deep technical expertise in Microsoft and cloud technologies.
What you’ll do
Lead and develop infrastructure engineers and service owners across Microsoft platforms.
Manage day-to-day technical operations and ensure backend server health.
Handle customer escalations and drive service improvement plans.
Ensure service availability and performance targets are met.
Oversee incident and change management processes, ensuring SLA compliance.
Provide second-line support for Microsoft Infrastructure applications hosted in Germany.
Facilitate knowledge transfer and onboarding for new team members.
Plan and implement new service operations and manage operational budgets.
Deliver project targets and support feasibility phases with technical expertise.
Maintain high standards in customer satisfaction and professional communication.
Ensure compliance with GDPR and manage risks related to data security and service outages.
Who you are
A strategic thinker with over 10 years of IT support experience, including 5+ years leading IT teams.
Expert in Microsoft systems and cloud technologies (e.g., Entra ID, O365, Active Directory, DHCP, DNS).
Skilled in configuration management, automated deployment, and IT security policies.
Strong leadership and people management capabilities.
Excellent interpersonal and business communication skills.
Willing to work according to German calendar and participate in on-call support.
Open to travel outside Egypt when required.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to lead strategic cloud initiatives impacting global operations.
Exposure to cutting-edge infrastructure technologies and large-scale service environments.
Collaborative work culture with cross-functional teams across Vodafone Group.
Professional development through leadership and technical training.
High-impact role with visibility across senior management and global stakeholders.
What skills you will learn
Advanced cloud infrastructure management and deployment strategies.
ITIL-based service governance and operational excellence.
Strategic planning and budget forecasting for large-scale IT services.
Crisis management and high-priority incident handling.
Cross-cultural communication and stakeholder engagement.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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