Integration & Consolidation Engineer (VOIS)
Who we are
About this Role
What you’ll do
- Review and assess new Office IT infrastructure demands, providing practical technical advice, service feasibility input and cost estimates.
- Support governance submissions and represent infrastructure requirements in project review forums.
- Lead service integration and legacy-reduction activities from an end-to-end perspective.
- Define, document and align action plans for integration, consolidation and infrastructure projects.
- Deliver assigned project activities on time and to agreed quality standards, escalating risks or issues that may affect delivery.
- Monitor project costs and review budget performance in collaboration with project managers.
- Maintain accurate progress, milestone and status reporting through agreed scorecards and governance processes.
- Build effective working relationships with customers, understand their requirements and ensure that deliverables remain within the agreed scope and budget.
- Coordinate across service delivery, service planning and technical teams to support effective decision-making and delivery.
- Drive continual service improvement and support the achievement of long-term infrastructure service objectives.
- Support the reporting and privacy responsibilities associated with the single sign-on portal.
- Produce weekly infrastructure demand reports, forecast future demand and support resource planning.
- Ensure adherence to relevant IT service management processes, quality measures, security requirements and data-protection controls.
- Support the management and development of team members while influencing delivery across multidisciplinary teams.
- Work in line with the German business calendar, including applicable weekends and public holidays, according to the agreed shift schedule.
Who you are
- You hold a bachelor’s degree in Engineering, Computer Science or a related discipline.
- You have at least eight years of IT support experience, including a minimum of five years leading IT teams.
- You have strong knowledge of Microsoft-based infrastructure environments and cloud services.
- You understand core infrastructure technologies such as Active Directory, DHCP, DNS, Windows Server, printing and file-sharing services.
- You have experience interpreting and applying IT security requirements, organisational policies and data-protection controls.
- You have practical experience in project management, Agile delivery, service delivery management and demand management.
- You can manage risks, monitor budgets and translate technical requirements into clear recommendations for customers and business stakeholders.
- You communicate professionally and can collaborate effectively with people from different functions, cultures and working styles.
- You demonstrate strategic thinking, analytical capability, attention to detail and sound organisational judgement.
- You can support, influence and develop others while balancing people responsibilities with technical and project-delivery priorities.
Not a perfect fit?
What's in it for you
- The opportunity to shape the integration, consolidation and continual improvement of business-critical Office IT infrastructure services.
- Broad exposure to infrastructure demand management, project governance, service delivery, financial tracking and stakeholder engagement.
- Collaboration with technical specialists, project managers, service-planning teams and customers across an international organisation.
- The opportunity to influence infrastructure roadmaps, legacy reduction, service quality and the customer experience.
- Experience supporting large-scale Microsoft infrastructure services and automated account-provisioning capabilities
What skills you will learn
- End-to-end service integration and infrastructure consolidation within a complex international technology environment.
- Advanced infrastructure demand assessment, forecasting and resource planning.
- Project governance, milestone reporting, budget monitoring and risk escalation.
- Cross-functional stakeholder management across service delivery, planning, technical and customer teams.
- Continual service improvement using structured IT service management practices.Strategic decision-making for Microsoft infrastructure, cloud services, identity services and legacy-reduction initiatives.
VOIS Equal Opportunity Employer Commitment
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