Apply now »

International Account Advisor - Spanish Speaker (_VOIS)

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Egypt
Date Posted:  8 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Key Accountabilities and Decision Ownership

  • Acts as a first point of contact with consumer customers to support Care and technical inquiries:
  • Offers appropriate solutions and alternatives to customers
  • Manages the balance of benefits for the customer and the business
  • Appropriately handles objections
  • Keeps customer informed of actions throughout the call
  • Checks customer understanding
  • Gains customer agreement before progressing with offers or solutions
  • Clearly explains details and next steps

Core Competencies, Knowledge And Experience

 

  • Advanced English. C1
  • Intermediate Spanish. B1 advanced /B2
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Share knowledge with colleagues and the immediate departments.
  • Proactively manage personal work standards and development.

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »