Sr. Hardware Operation Support (VOIS)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Senior Hardware Operations Support professional to manage and maintain all Office IT hardware assets, infrastructure, and software across VOIS Egypt. This role is pivotal in ensuring operational L3 support for over 10,000 employees, driving service excellence, and aligning with Vodafone’s culture and service level agreements. The individual will lead projects, support hiring, and implement cost-saving initiatives while ensuring compliance and customer satisfaction.
What you’ll do
- Organise and implement new service operations within Office IT.
- Lead and deliver projects on time, ensuring alignment with business goals.
- Support recruitment and onboarding of team members.
- Drive cost-efficiency initiatives and manage business requests.
- Ensure successful project delivery within budget and timelines.
- Provide monthly progress updates to area management.
- Manage day-to-day hardware operations and asset lifecycle.
- Handle customer escalations and drive service improvement plans.
- Ensure SLA compliance for incident and service request resolution.
- Escalate complex issues to vendors and follow through to resolution.
Who you are
- Holder of a BSc degree with approximately 6 years of relevant experience, including people management.
- Strong analytical thinker with a customer-oriented mindset.
- Fluent in English and capable of managing cross-functional teams.
- Skilled in asset management, service operations, and escalation handling.
- Able to influence and adapt communication styles across complex relationships.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to lead impactful IT hardware operations across a large-scale organisation.
- Exposure to strategic projects and cross-functional collaboration.
- A culture that values innovation, efficiency, and customer satisfaction.
- Development of leadership and project management capabilities.
- Contribution to service excellence in a global shared services environment.
What skills you will learn
- Advanced asset lifecycle and reconciliation management.
- Strategic project planning and execution.
- Service improvement planning and SLA compliance.
- Vendor management and escalation handling.
- Team leadership and cross-functional collaboration.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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