Technical Quality Coach (VOIS)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking a Technical Quality Coach to ensure high standards of technical delivery and quality assurance across BTS operations. The individual will be responsible for coaching teams, implementing best practices, and driving continuous improvement in technical processes. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams.
What you’ll do
Provide technical coaching and guidance to BTS teams to improve quality standards.
Monitor and evaluate technical processes, identifying areas for improvement.
Develop and implement quality frameworks and best practices.
Collaborate with stakeholders to ensure compliance with organisational standards.
Support root cause analysis and corrective actions for quality issues.
Prepare and deliver reports on quality performance and improvement initiatives.
Who you are
Strong background in technical quality assurance and process improvement.
Excellent coaching and mentoring skills.
Ability to analyse complex technical issues and propose practical solutions.
Effective communication and stakeholder management skills.
Experience in implementing quality frameworks and standards.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to influence technical quality standards across BTS operations.
Exposure to global best practices and continuous improvement methodologies.
Collaborative work environment with diverse teams.
Professional development through coaching and leadership responsibilities.
What skills you will learn
Advanced quality assurance techniques and frameworks.
Coaching and mentoring strategies for technical teams.
Root cause analysis and problem-solving methodologies.
Stakeholder engagement and cross-functional collaboration.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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