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VB Network Specialist _VOIS

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  Egypt
Date Posted:  24 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose:

 

 


Network Specialist - Customer facing technical service desk, graduate engineer (BE / BTech) or have 
the knowledge through courses, with adequate knowledge of networking (cisco certified preferred).
Role purpose is to provide technical service desk support to Premium service customers with complex 
solutions and complex SLA requirements in a 24/7 shift based working environment


Key accountabilities :


To initiate diagnostics and perform 
pro-active analysis for all faults. 
Will perform root cause analysis 
for network alarms
• Support the day to day operations 
with Change & Fault management 
by adopting ITIL industry 
standards. 
• Responsible for adhering to SLA 
and ownership on Incidents 
throughout the life cycle.
• Responsible for transferring tickets 
to L2 engineers and other 
necessary respective teams for 
problem resolution
• Responsible for adhering to 
process framework outlined for 
profile.
• Zero misses on process and 
escalations
• To coordinate with Vendors and 
3
rd Parties on priorities based in 
situation and impact to customer 
business
• To understand the business impact 
and sensitize the reported or 
proactively observed fault/issue and 
carry out proper much needed 
escalation within the management
• Ensure customers are regularly 
updated about the ongoing issues.
• Individual has to be confident and 
should be able to handle customer 
effectively (Individual would need to 
join customer bridge calls for 
troubleshooting or during an 
escalation to keep customer 
appraised of progress)
• Individual should effectively multi 
task and also is responsible for 
queue management
 

 
 

 

Technical Skills:

 

Essential: CCNA Certificate is a must with 1 year 
NOC experience with technical profile background. 
CCNP is an added advantage.

Desired: Experience in WAN technologies and 
troubleshooting is an added advantage. Very Good 
customer handling skills and Communication 
should be very good as we deal with Customers 
across the GLOBE

Desired: Candidate should have engineering 
background. BE/BTECH. CCNA certification or have 
taken the relevant courses.

Individual should have good communication and 
should be really good at handling customers
Should be good at multi-tasking. 
Individual should also be a team player and should 
be good enough to handle stress during multiple 
faults and at the same time should have patience 
to cope up with customer. 
Should be smart and quick thinking and should 
have methodical/logical approach towards 
troubleshooting, 
Should be hungry for success and future growth 
with goals set already. 
Should be quick learner and good at adapting to 
situations

• Leadership/ Team Handling experience: Should 
be a team player
• Language skills: must be fluent in both written 
and Spoken English

#_VOIS#WeMoveTheWorld#MoveWithUs

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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