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Tech Genius Help Desk Engineer (m/f/d) for Vantage Towers, English- and German-speaking

Aggregate function:  Technology
Business Area:  Vantage Towers Technology
Posting Country:  Germany
Date Posted:  28 Sep 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. 


As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.  


If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together. 


Your contribution:  

  • You are the helping hand for your colleagues when it comes to problems with Windows operating systems, cloud services or Microsoft Azure. Help our organisation to stay on the safe side by assisting users with multi-factor authentication setup and troubleshooting  
  • Offer support for mobile phone issues, including software updates, configuration, and connectivity problems 
  • Address hardware issues for computing devices, even grabbing a screwdriver or coordinating with vendors for warranty service 
  • Troubleshoot Wi-Fi and network connectivity issues, ensuring stable internet access for all users 
  • Manage user identities and access permissions, resolving any related issues to maintain security protocols 


What makes you stand out: 

  • At least 2 years of professional experience in in an IT floor support role, providing direct assistance to users and managing day-to-day IT operations 
  • A strong educational foundation in IT or a related discipline is essential 
  • A passion for technology and willingness to be part of something new where you can contribute your own ideas and share your enthusiasm 
  • You are also a people person with a customer-centred approach equipped with good communication skills
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA) that demonstrate a foundational understanding of IT principles and practices 
  • Hands-on experience with platforms such as Force.com, ServiceNow, Affectli, AWS, GCP, and Office365 to ensure immediate effectiveness in the role 
  • Hands-on experience in offering technical assistance, sharing valuable insights, and enhancing the user experience with various computing devices and tools 
  • Proven ability to diagnose and troubleshoot complex technical issues, providing swift and effective resolutions 
  • Fluent German and English skills written and spoken (C1), are a must 

What we offer: 

  • A diverse, multicultural setup based on our values – respect, teamwork, responsibility and honesty – and the unique opportunity to shape the organisation  
  • An attractive salary package 
  • Flexibility: With Full-Flex Office, you can decide how you want to work in agreement with your line manager. Choose between regular working hours, part-time options (minimum 30 hours) and work without fixed hours. You can even work up to 20 days per year from other EU countries.
  • Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair 
  • Full-Flex credit: discount on private internet costs and mobile products 
  • A total of 30 days in holidays with the option of 10 additional days against salary waiver 
  • Support during parental leave to have the best work-life balance possible 
  • Extensive learning opportunities and individual support for your professional and personal development 
  • A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more ... 

 

Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer. 


Not the right match? We have plenty of other opportunities to choose from in this department here. 

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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