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Customer Solution Authority

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  Ireland
Date Posted:  20 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

 

  • At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
  • When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
  • If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

 

  • As a Customer Solution Authority (CSA), you will be the dedicated Design Authority for our customer account, responsible for designing, costing,and documenting solutions tailored to our customer's needs.
  • You'll establish a deep understanding of our customer's business and technology requirements, ensuring that the solutions provided are high quality, commercially viable, and approved by all stakeholders.
  • You'll lead a small virtual design team and act as the end-to-end solution authority across multi-portfolio solutions.
  • Your role involves creating relevant documentation, working closely with various Vodafone teams, and ensuring that the deployed solutions are fit for purpose and can be readily operated by Vodafone.

Who We Are Looking For

 

  • Minimum 10 years of experience with Cisco Expert level certifications or equivalent (e.g., CCIE, CCDA).
  • Industry background in Telco, ICT, and Consulting.
  • Strong verbal and written communication skills, with the ability to articulate complex technical ideas to both technical and non-technical audiences.
  • Enterprise Architecture qualifications such as TOGAF are beneficial.
  • Extensive experience with Cisco/Aruba data & voice networks, Microsoft, and Cloud Service provider products (AWS, Google, Azure).
  • Understanding of Telecommunication and IT service models and their practical application (e.g., ITIL, ServiceNow).
  • Ability to create a trust-based environment with customers and the solutions design team, encouraging honesty, integrity, and follow-through on all actions.

Who we are

 

  • We are a leading international Telco, serving millions of customers.
  • At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
  • Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
  • Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do.
  • You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
  • If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
  • Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »