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NOC Analyst

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  United Kingdom
Date Posted:  17 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location:  Farnborough
Working hours: (2 days, 2 nights, 4 off. 7am-7pm, 7pm-> 7am) Sunday -> Sunday  39.5 hours

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone Business Security Enhanced for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.


What you'll do

 

 

  • To be part of the Assure team in the VBSE NOC, managing multiple networks, providing 24 x 7 x365 operational support to VBSE customers.
  • To provide expert technical services, focusing on IP elements within the VBSE network, but also being able to provide support on a broad range of network elements as required, ensuring that customer SLA targets for incident resolution are met or exceeded. 
  •  Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
  • Undertake remote provide/ commissioning work on IP and other equipment deployed on customer and network sites to current specifications.
  •  Deal effectively /efficiently with queries from customers.
  • Perform regular audits on the networks and systems.
  • Provide technical support to others in the department and to customers. Make recommendations to VBSE management on complex technical matters.

Who you are


•    Be able to maintain Customer confidentiality and ability to hold Developed Vetting level security clearance.
•    In depth knowledge of IP equipment and networks, Cisco, Juniper, Nokia etc, in a telecoms provider environment.
•    Understanding of Tx equipment (Ciena).
•    A clear and analytical approach to problem management.
•    Understanding of ITIL working practices


Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

 

Together we can


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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