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VodafoneThree - Proactive Principal Specialist

Aggregate function:  Technology
Business Area:  VT Network Customer Fulfilment
Posting Country:  United Kingdom
Date Posted:  30 Mar 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Homebased
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
 

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our UK Networks team, where we’re continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen – simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers.
 

What you’ll do

The Proactive Principal Specialist leads the technical delivery of proactive broadband solutions using Zhilabs, combining coding, data analysis, and automation to identify and resolve issues before they impact customers. It drives measurable improvements in customer experience, operational efficiency, and commercial value through predictive modelling and cross-functional collaboration.

  • You will design and deliver proactive broadband use cases using Zhilabs to detect service issues early and improve customer experience. 
  • You will develop and maintain clean, efficient code and scripts (e.g., Python, SQL) to support proactive user stories and automation. 
  • You will build and optimise dashboards that visualise network and customer metrics, enabling fast and confident decision-making. 
  • You will lead technical delivery of proactive initiatives from concept through backlog shaping, testing, and go-live readiness. 
  • You will apply predictive modelling techniques to forecast service degradation and prevent customer impact. 
  • You will implement workflow automations that reduce manual effort and support scalable, end-to-end delivery. 
  • You will collaborate with cross-functional teams to validate use cases via A/B testing and ensure alignment with customer and business outcomes. 
  • You will host regular interlock sessions to review defects, share insights, and identify new proactive opportunities.

 

Who you are

  • You will be proficient in Python and SQL; experience with APIs and automation tools. 
  • You will have strong data analysis skills and experience with large datasets. 
  • You will be skilled in dashboard creation using Power BI or Tableau. 
  • You will be familiar with broadband service issues and repair processes. 
  • You will have agile working experience and strong communication skills. 
  • You will have the ability to translate technical insights into business outcomes. 
  • You will have a strong background in service operations, technical delivery, or proactive service enablement. 
  • You will have experience leading automation and data driven fault prevention initiatives, including the use of A/B testing to validate improvements.
  • You will have extensive experience and deep knowledge in Fixed and Mobile Network Design, Capacity and Performance management. 
  • You will have experience in brand friendly communication through sms, email, voice campaigns 
  • You will have experience of building relationships across teams and partners 
  • You will have experience in CPE configuration and management using TR69 and other protocols



Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
 

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
 

#VodafoneThree
#LI-Remote

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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