Automation Service Owner
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
The OSS team in the Network operations function is seeking an experienced Automation Service Owner to join the team and to lead operationally different solutions that underpin the execution of our digital and automation strategy for Network Operations.
The successful candidate will provide leadership direction and line management for the internal and external operational teams, using appropriately agile, devops and waterfall delivery methodologies, build the plan: time, work allocation, resources, organisation and governance, and ensure execution of the plan by managing the team and addressing the risks.
As an Automation Service Owner, you will be accountable for creating and maintaining an operational framework delivering excellent customer service in a cost-efficient manner and you will be accountable for leading and successfully delivering projects and programmes of work across several strategic pillars.
The successful candidate will ensure all relevant operational certifications and audits are complied with and maintained and that support required by Service, Incident and problem processes is delivered in an efficient and timely manner for all the applications under his accountability.
You will be comfortable with answering operational escalations and provide operational solutions that are meeting the internal or external customer demands.
As an Automation Service Owner, you will to be accountable for planning the yearly budget and achievement of the yearly budgetary targets in a reasonable manner and manage the risks for the applications in your accountability.
You will immerse yourself in the Vodafone transition to a digital organisation. You will champion “agile ways of working” and be hungry for innovation and will embrace creativity, experimentation and risk taking with a “fail fast” mentality.
Who you are
- Technical bachelor’s degree or equivalent studies;
- 5 years background experience in operating complex operations support solutions IT technologies;
- Accountable for functional management of the shared service and managed service teams;
- Accountable for the key service operations activities to be performed appropriately and in accordance with the agreed Service-level agreement;
- Accountable for technical service ramp-up (installation, configuration, and coordination of setup tasks) for owned applications;
- Responsible for service escalations;
- Responsible for the business continuity plan;
- Responsible to collect budget approvals;
- Maintain expected levels of quality for the services and applications;
- Leading operational functions;
- Strong knowledge of automation and cloud solutions technologies. (e.g. GCP applications, Resolve, Ansible, phyton, software delivery methodologies);
- Service and problem-solving focus;
- Suppliers contract negotiations;
- Fluency in English
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
- Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
- Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
- Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
- Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
- Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.