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CRM Solution Design

Aggregate function:  Technology
Business Area:  VT IT Ops,Infrastr.&Techn.VOIS
Posting Country:  Portugal
Date Posted:  8 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What's in it for you

Technical analysis and development of CRM solutions.

What you’ll do

  • Conception, design, and development CRM systems improvements
  • Managing data analysis and integration of different systems
  • Analysis of technical requirements and processes
  • Ensuring high quality and optimum performance of data integration systems
  • Managing and Maintaining proper documentation of different CRM systems developments

Who you are

  • Degree in telecommunications, computer science or similar
  • 5+ years’ work experience in Siebel CRM
  • Siebel Implementation/Support and upgrade experience
  • Experience in requirement analysis, design, development/customization and implementation of complex technology solutions in Siebel CRM
  • Experience in implementation of business transformation and system replacement projects for large scale industry requirements
  • Experience of handoff points and interfaces from Siebel CRM to outbound systems
  • Experience in Siebel projects full life cycle implementation
  • Knowledge of Siebel Data Model, Architecture and Administration
  • Experience in Siebel Configuration, Siebel Scripting, Siebel Workflow, Siebel EAI, SOA/Web Services/REST/MQSeries
  • Experience in Transport protocols like HTTP and JMS
  • Experience in concepts like Integration Objects, Data Map, VBC, EBC, ASI, Web Services
  • Experience in Siebel versions ranging from traditional, Open UI, Siebel IP 17.x, IP 20.x
  • Knowledge in Open UI Specific Classes involving following: PM; PR; Manifest Files; Mapping Files
  • Knowledge of Siebel CSS file modifications and SWT file changes
  • Knowledge of Oracle database. Experience in programming languages such as PL/SQL
  • Working experience with Agile, Scrum, DevOps and strong understanding/interpretation of User Stories, Sprint meetings, alignments
  • Follows the software development life cycle process. Suggests and implements techniques for software or development process improvements
  • Customer Focus - Constantly explores to conceptualize and understand customer needs and proactively delivers the best solution
  • Should be good in client interaction, risk analysis, problem-solving, presentation and troubleshooting skills
  • Portuguese/English language proficiency

Who we are

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »